Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant

NICOLE LEYBA

Salt Lake City,UT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Senior Care Specialist

Resource-Innovations
06.2022 - Current
  • Data Entry and processing of applications for HVAC Equipment, Appliances and Windows. Knowledge of 5 different energy programs and states.
  • 95% Quality Assurance and adherence to schedule.
  • Provides superior customer service, troubleshooting, peer training/shadowing, logging of phone calls and safeguarding of customer information.

Administrative Assistant

Wasatch Workforce
02.2020 - Current
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Maintained accurate department and customer records.

Claims Adjuster

Alpha Warranty
11.2021 - 02.2022
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Completed required investigations on referred files within established timeframes.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.

Support Specialist

Tesla
10.2019 - 01.2020
  • Set up and ran tests to check all components and systems for performance, durability and conformance to specifications.
  • Worked with industry and company-specific diagnostic software to identify particular issues.
  • Accurately recorded each phone call/email/chat interaction for future reference and account validity.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Credit Consultant

Progrexion
05.2018 - 09.2019
  • Initiated outbound calls regarding credit repair services
  • Ability to meet performance related benchmarks on a consistent basis and maintained 75% conversion rate for sales with goal expectations of 35%
  • Operated with high integrity, built trust and earned sustained credibility with internal and external Clientele.

Education

High School Diploma -

Granite Peaks High School
01.2003

Skills

  • Troubleshooting and Diagnostics
  • Customer Relations
  • Record Keeping
  • Adaptability
  • Training/Learning
  • Time Management
  • Data Input
  • Attention to Detail
  • Microsoft Office

Timeline

Senior Care Specialist

Resource-Innovations
06.2022 - Current

Claims Adjuster

Alpha Warranty
11.2021 - 02.2022

Administrative Assistant

Wasatch Workforce
02.2020 - Current

Support Specialist

Tesla
10.2019 - 01.2020

Credit Consultant

Progrexion
05.2018 - 09.2019

High School Diploma -

Granite Peaks High School

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NICOLE LEYBA