Nicole Lipien
Hicksville,NY
Summary
Motivated Business Management student at SUNY Farmingdale with strong leadership experience in recruitment, event planning, and diversity initiatives through Phi Sigma Sigma. Skilled in customer service, sales, and bookkeeping, with a proven ability to manage financial transactions, exceed sales goals, and enhance customer satisfaction. Recognized for strong communication, teamwork, and problem-solving skills, with experience balancing academics, leadership, and part-time work.
Overview
5
5
years of professional experience
Work History
Customer Service & Bookkeeper
ShopRite
12.2022 - Current
- Delivered high-quality service in fast-paced retail, efficiently resolving customer complaints and inquiries.
- Prepared financial reports to ensure accurate record-keeping and analysis of financial data.
- Assisted customers with product inquiries and purchases, contributing to increased repeat loyalty.
- Managed full-cycle bookkeeping processes, ensuring accurate financial records and compliance with regulations.
Server
Brookville Country Club
06.2021 - 09.2023
- Excelled in high-volume dining by balancing multiple tables and delivering outstanding member service.
- Partnered with kitchen staff to guarantee timely and precise order execution.
- Exhibited tact and professionalism in resolving conflicts, fostering strong interpersonal relationships.
Retail Sales Associate
Loft Ann Taylor
12.2021 - 06.2022
- Maintained organized and attractive sales floor by restocking shelves and arranging displays.
- Developed lasting customer relationships through tailored product recommendations, boosting repeat business.
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
Education
Bachelor of Science - Business Management
SUNY, Farmingdale
Farmingdale, NY05-2026
Skills
- Financial reporting
- Customer service and relationship management
- Effective communication
- Team collaboration
- Cash handling and POS systems
- Event planning and recruitment
- Bookkeeping
Timeline
Customer Service & Bookkeeper
ShopRite
12.2022 - Current
Retail Sales Associate
Loft Ann Taylor
12.2021 - 06.2022
Server
Brookville Country Club
06.2021 - 09.2023
Bachelor of Science - Business Management
SUNY, Farmingdale
Leadership & Involvement
Phi Sigma Sigma, SUNY Farmingdale
- Diversity, Equity & Inclusion Chair – Organized an educational session with the American Cancer Society to raise awareness about breast cancer detection and prevention.
- Membership Recruitment Chair – Led recruitment efforts, planned events, and utilized outreach strategies to strengthen chapter membership.
- Bursar - Managed member finical accounts, including dues collection and payment tracking.