Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole LoBello

Pavilion,NY

Summary

Dynamic healthcare professional with a proven track record at Excellus BlueCross BlueShield, excelling in audit planning and process improvement. Skilled in clear communication and team collaboration, I drive actionable changes and enhance operational efficiency, ensuring compliance and quality assurance in all engagements. Committed to ongoing professional development and client advocacy.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and good communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Healthcare Engagement Auditor I

Excellus BlueCross BlueShield
06.2018 - Current
  • Delivered professional advice based on audit findings, driving actionable changes within the organization.
  • Facilitated effective communication of complex audit results with senior management for timely remediation.
  • Enhanced fellow auditors' technical skills through ongoing training initiatives and professional development opportunities.
  • Participated actively in integrated audits, ensuring comprehensive assessment of company operations.
  • Streamlined processes and developed procedures to increase operational efficiency in audits.
  • Implemented risk-based audit plans to enhance overall efficiency and effectiveness of audits.
  • Managed various engagements simultaneously, maintaining strict adherence to deadlines and quality standards.
  • Applied knowledge from industry conferences to improve auditor performance and engagement quality.
  • Assisted in the planning and execution of integrated audits, ensuring a well-rounded understanding of company operations.
  • Managed multiple engagements simultaneously, prioritizing tasks to meet strict deadlines.
  • Planned and executed follow-up audits at appropriate intervals.
  • Carried a caseload of 17 staff where I had to audit a total 5 cases per staff each month.
  • Carried a caseload of 4 Medical Directors where I had to audit a total of 3 cases per MD each month.

Therapist

Liberty Resouces Behavioral Health
09.2014 - 06.2017
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Assessed clients' mental health needs, developed treatment plans and monitored progress.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
  • Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
  • Worked closely with families to educate them on mental health issues, facilitate open dialogue, and foster a supportive home environment for client recovery.
  • Developed and maintained relationships with referral sources to support continuity of care.
  • Mentored new therapists through supervision meetings and case consultations in order to support their professional development within the field.
  • Improved client coping mechanisms with cognitive behavioral techniques.
  • Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
  • Implemented variety of evidence-based counseling methods to achieve therapy goals.
  • Carried a caseload of 20-30 clients who I saw weekly, bi-weekly and monthly.

Waiver Service Provider Supervisor

Hillside Children's Center
11.2006 - 06.2013
  • Provided ongoing emotional support to clients facing disability, illness, or aging challenges.
  • Advocated for clients with healthcare providers and government agencies to ensure respect and representation.
  • Delivered consistent, high-quality services by engaging in ongoing professional development.
  • Conducted regular home safety assessments to promote a secure environment for clients.
  • Maintained strict confidentiality protocols to uphold trust and discretion among clients.
  • Facilitated community integration by identifying accessible social opportunities tailored to client preferences.
  • Coordinated respite care services, ensuring caregivers received necessary breaks without compromising client safety.
  • Supervised eight full-time staff members, enhancing Bridges to Health (B2H) service delivery in Region I.

Special Education 1:1 Aide

Genesee Valley BOCES
08.2005 - 11.2006
  • Observed and monitored children's activities.
  • Offered caring companionship and emotional support.
  • Supported children's development by encouraging teamwork and understanding of others.
  • Established trusting relationships with children through consistent reliability and genuine empathy towards their unique situations.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Maintained accurate records of patient progress through detailed documentation of care provided during the school year.

Education

Master of Arts - Mental Health Counseling

Medaille College (Niagara Legacy University)
Buffalo, NY
05-2014

Bachelor of Arts - Sociology

SUNY Geneseo
Geneseo, NY
05-2005

Skills

  • Audit planning
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Decision-making
  • Quality assurance
  • Report writing
  • Continuing education
  • Process improvement
  • Regulatory compliance

Timeline

Healthcare Engagement Auditor I

Excellus BlueCross BlueShield
06.2018 - Current

Therapist

Liberty Resouces Behavioral Health
09.2014 - 06.2017

Waiver Service Provider Supervisor

Hillside Children's Center
11.2006 - 06.2013

Special Education 1:1 Aide

Genesee Valley BOCES
08.2005 - 11.2006

Master of Arts - Mental Health Counseling

Medaille College (Niagara Legacy University)

Bachelor of Arts - Sociology

SUNY Geneseo

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Nicole LoBello