Hi, I’m
Nicole Lohse
Summary
Detail oriented professional who is well-versed in building productive relationships and resolving complex issues to meet the needs of all parties. Brings 10-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Suite and Outlook.
Overview
17
years of professional experience
Work History
SIRVA Worldwide Inc.
Corporate Housing Specialist
09.2018 - Current
Job overview
- Helped clients find temporary housing.
- Maintained database of housing resources, landlords and management companies.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Facilitated communication between clients and other service providers.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
The Claims Center
Property Damage Claims Representative
05.2017 - 09.2018
Job overview
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Organized, planned and documented materials for public utility damage claims.
The Marketplace
Customer Service Manager
05.2007 - 05.2017
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Anoka-Ramsey Community CollegeMinneapolis, MN
Associate of Arts
05.2017
Skills
- Program Coordination and Execution
- Professional Relationships
- Critical Thinking
- Customer Satisfaction
Timeline
Corporate Housing Specialist
SIRVA Worldwide Inc.
09.2018 - Current
Property Damage Claims Representative
The Claims Center
05.2017 - 09.2018
Customer Service Manager
The Marketplace
05.2007 - 05.2017
Anoka-Ramsey Community College
Associate of Arts
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