Nicole Long
Vancouver,WA
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment offering 2 years of experience in front-end and backroom store activities. Demonstrated skill with zebra hand held units, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments.
Overview
7
7
years of professional experience
Work History
Grocery Clerk
Quality Food Center - QFC
11.2021 - 11.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by helping find items in the store and answering questions.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases, sometimes even helping carry them to their car.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences such as digital coupons etc.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed from inventory and adhered to "first in, first out" rule.
- Stocked shelves and faced merchandise for easy retrieval.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Trained in the Dairy department to break down loads and stock the department accordingly while rotating product.
- Managed the freezer isles by ordering for the department, doing counts and replenishments, and breaking down the loads to fill the department as needed.
- Has Bakery clerk experience as well as counting and ordering for the department, can perform tasks such as filling the department, baking cookies and bread, assisting customers with product and taking cake orders.
- Produce clerk experience such as conditioning/filling the wet wrack, preparing vegetables for trim bins, stocking dry tables, ordering for the department and fulfilling daily and backroom counts.
Tile Assistant
Oleg Bratkov Tile
01.2020 - 05.2021
- Maintained safe, clean and organized work environment.
- Installed tile flooring in residential homes.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Used specialized tools and equipment to cut, shape and install tile.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Followed strict safety standards for customer and worker protection.
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Arranged or stored machines, tools and equipment.
- Applied caulk, sealants or other agents to installed surfaces.
- Mixed mortar, plaster and grout, manually or using machines according to standard formulas.
- Helped complete skilled work by coordinating needed supplies and equipment based on specific job requirements.
- Spread grout between [Type] joints, removed excess materials and smoothed finishes for professional look.
- Readied surfaces for smooth installations by removing damaged materials and correcting minor imperfections.
Law Office Receptionist
Uptown Professional Building
01.2017 - 08.2017
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Developed and maintained positive relationships with clients and colleagues.
- Answered the phone at the front desk and helped clients as needed.
- Greet clients at the front door and serve coffee.
- Scheduled and made appointments for attorneys and clients.
- Cleaned attorney offices and took out the trash on a regular basis.
- Tidied up the lunch room and bathrooms.
Education
GED -
Anoka Ramsey Community College
Coon Rapids, MN06.2017
Skills
- Estimating demand
- Inspecting merchandise
- Order fulfillment
- Store cleaning
- Product facing
- Health code standards
- Food preparation
- Checking
- Customer service
- Display setup
- Rotate product
- Taking initiative
- Working with a sense of urgency
- Operating pallet jacks
- Invoice processing
- Price checking
- Product merchandising
- Setting up displays and ad tables
- Teamwork and collaboration
- Customer service-focused
- Cashier experience
- Produce knowledge
- Bakery clerk experience
- Dairy and Freezer trained
- Working under stress and pressure
- Problem solving
References
Produce Manager: Shannon Maldonado (503-473-2320)
Produce Assistant Manager: Roman Sloan (360-773-5000)
Bakery Manager: Candy Child (360-977-1258)
Timeline
Grocery Clerk
Quality Food Center - QFC
11.2021 - 11.2023
Tile Assistant
Oleg Bratkov Tile
01.2020 - 05.2021
Law Office Receptionist
Uptown Professional Building
01.2017 - 08.2017
GED -
Anoka Ramsey Community College
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