Nicole Lugo
Los Angeles,CA
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Dedicated to consistent improvement and positive work-place experiences where diversity is celebrated. Always looking to improve and be a better individual and team player. **Relocating to LA in March 2026**
Overview
5
5
years of professional experience
Work History
Client Ambassador
Saddle Rock Legal Group/Duddy & Czarnecki
04.2025 - Current
- Collect client medical records and legal documents
- Prioritize client communications
- Correspond via email with clients
- Client outreach for mass filings
- Take on new projects related to client data
Intake Specialist
Saddle Rock Legal Group
04.2024 - 04.2025
- Qualify potential litigation clients
- Sign contracts with clients
- Manage intake systems to keep track of cases
- Helped with intake of new clients and materials by setting up files and documenting important information.
Legal Assistant
Stowell Crayk
08.2024 - 12.2024
- Immigration assistant to 3 attorneys
- Prioritize all aspects of Immigration Law including case management, client interaction, application filing, and administration.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Barista/Barista Trainer
Starbucks
04.2021 - 05.2023
- Barista perfecting the customer drink experience
- Managed new hire training and promoted confidence and customer respect.
- Created wide variety of hot and cold drinks with positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Legal Assistant
The Matian Firm
12.2022 - 04.2023
- Immigration assistant prioritizing USCIS of Immigration Law, case management, client interaction, application filing, and administration.
- Prioritized effective client communication
- Met court and firm deadlines
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized legal documents.
Education
B.S - Political Science
University of California San Diego
La Jolla, CA08.2022
Skills
- Public Speaking
- Organization
- Multitasking
- Problem-solving
- Team player
- Ability to lead a team
- Able to learn quickly and adapt to new responsibilities
Accomplishments
- 2x employee of the quarter
- Used Microsoft Excel to develop medical record tracking spreadsheets.
LANGUAGES
Spanish
English
Timeline
Client Ambassador
Saddle Rock Legal Group/Duddy & Czarnecki
04.2025 - Current
Legal Assistant
Stowell Crayk
08.2024 - 12.2024
Intake Specialist
Saddle Rock Legal Group
04.2024 - 04.2025
Legal Assistant
The Matian Firm
12.2022 - 04.2023
Barista/Barista Trainer
Starbucks
04.2021 - 05.2023
B.S - Political Science
University of California San Diego
AWARDS
2x Provost Honors met a 3.5 GPA or above for two quarters.