Melissa F. Standley
Joelton,TN
Summary
Charismatic ambassador with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about diverse audiences and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Client Ambassador
Tennessee Titans
04.2022 - Current
- Promote good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engage guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assist team with operational policies and procedures to drive services.
- Demonstrate complete understanding of daily offerings and accurately explain them to clients
- Instrumental in lifting front of the house customer satisfaction survey numbers by double digits
Personal Chef
Tasty Deliciousness Personal Chef Service
07.2013 - Current
- Prepared and served meals for individuals and small dinner parties and complied with diet requests and special accommodations.
- Sourced healthy cooking techniques to capture flavor and nutrients of food with fresh ingredients.
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Culinary Arts Instructor
Debra K Johnson Rehabilitation Center
12.2019 - 01.2022
- Taught Culinary Arts to residents of the State’s only female maximum security facility
- Fostered a sense of teamwork amongst students to provide exceptional catering to everyone from DJRC staff to Governor Bill Lee
- Developed and implemented creative lesson plans to reach diverse student audience.
- Directed college-level instruction along with full service restaurant and catering management and operation.
- Fostered positive learning environment by developing curriculum and instructional support that targeted and engaged students.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
Director of Delivery Operations
Juice Nashville
05.2019 - 12.2019
- Headed up Juice Nashville’s new Same Day Delivery service
- Identified and resolved customer service issues
- Developed new initiatives to increase revenue and brand recognition
Deli/Juice Bar Supervisor
Turnip Truck, Urban Fare
01.2017 - 06.2018
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Trained all new deli/juice bar hires
- Completed monthly inventory checks
- Created new and more streamlined prep and par sheets, enhancing productivity and efficiency
- Consulted with managers to organize special events and promotions.
Culinary Arts Instructor
Nashville State Community College
08.2013 - 05.2016
- Taught sections of Hospitality Management, Culinary 1, Culinary 2, Purchasing and Cost Control, Baking Skills, and Nutrition
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Trained winning teams to participate in culinary competitions, developing student skills and confidence.
- Developed and implemented creative lesson plans to reach diverse student audience.
Director of Food Services
Grace Manor Assisted Living Facility
01.2013 - 08.2013
- Directly responsible for all aspects of dietary department of 46 resident assisted living facility
- Financially accountable for dietary department, operating in accordance of budget
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Purchasing Intern
Nashville State Community College
06.2012 - 12.2012
- Reporting directly to the Program Director, assist with vendor selection and bid evaluations
- Process all purchase orders for Randy Rayburn School of Culinary Arts
- Assisted the Program Director on special projects focused on cost reduction initiatives and process improvement
- Contact suppliers to resolve missed deliveries, short shipments and pricing discrepancies
- Developed department purchasing procedure manual
Education
B.A. - Psychology
University of North Florida
Jacksonville, FLA.A.S. - Culinary Arts
Nashville State Community College
Nashville, TNSkills
- Customer Retention
- Equipment Preparation
- Collaborative Relationships
- Corrective Actions
- Positive Reinforcement Strategies
- Organizational Abilities
- Professional Relationships
- Anticipating Guest Needs
- Hospitality Management
- Team Direction
- Quality Control
- Delivery Scheduling
Affiliations
American Culinary Federation
National Restaurant Association
American Personal and Private Chef Association
Timeline
Client Ambassador
Tennessee Titans
04.2022 - Current
Culinary Arts Instructor
Debra K Johnson Rehabilitation Center
12.2019 - 01.2022
Director of Delivery Operations
Juice Nashville
05.2019 - 12.2019
Deli/Juice Bar Supervisor
Turnip Truck, Urban Fare
01.2017 - 06.2018
Culinary Arts Instructor
Nashville State Community College
08.2013 - 05.2016
Personal Chef
Tasty Deliciousness Personal Chef Service
07.2013 - Current
Director of Food Services
Grace Manor Assisted Living Facility
01.2013 - 08.2013
Purchasing Intern
Nashville State Community College
06.2012 - 12.2012
B.A. - Psychology
University of North Florida
A.A.S. - Culinary Arts
Nashville State Community College
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