Nicole Lutz
Farmington Hills
Summary
Business analyst with extensive experience in translating technical requirements into user-friendly language. Skilled in developing business improvement strategies and managing technology and system implementations. Proven track record of enhancing operational efficiency and driving project success.
Overview
11
11
years of professional experience
Work History
Senior System Admin
Blue Cross Blue Shield Michigan
Detroit
03.2019 - Current
- Managed Market Prominence Benefit Enrollment application for Medicare as System Administrator.
- Developed software enhancement requirements based on end user feedback.
- Conducted UAT testing to ensure functionality and performance.
- Executed Oracle and SQL queries, procedures, views, and reports.
Senior Analyst
DTE Energy
Detroit
08.2015 - 03.2019
- Developed and deployed dashboards in both Lumera and Tableau to track forecasts and identify trends.
- Analyzed and interpreted call center data through various statistical and charting methods.
- Created presentations for senior leadership.
- Utilized continuous improvement in daily work.
Workforce Manager and Reporting Analyst
Health Plus of Michigan (Now part of HAP)
Flint
08.2014 - 08.2015
- Developed, deployed, and managed the Workforce Management tool as it applies to the call center.
- Generated and adjusted long-term, short-term and active forecasts to achieve call center goals.
- Wrote SQL queries and designed reports.
Education
Computer Science -
Mott Community College
01.2014
Some College (No Degree) - Data Analytics
Southern New Hampshire University
Skills
- System administration
- Database management
- User acceptance testing
- Software enhancement
- SQL query execution
- Data analysis
- Dashboard development
Timeline
Senior System Admin
Blue Cross Blue Shield Michigan
03.2019 - Current
Senior Analyst
DTE Energy
08.2015 - 03.2019
Workforce Manager and Reporting Analyst
Health Plus of Michigan (Now part of HAP)
08.2014 - 08.2015
Computer Science -
Mott Community College
Some College (No Degree) - Data Analytics
Southern New Hampshire University
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