Summary
Overview
Work History
Skills
Timeline
Generic

Nicole Madrid

West Jordan,UT

Summary

Detail-oriented and efficient claims processor with over 5 years of experience in reviewing, validating, and resolving flexible benefit claims. Proven track record of managing high-volume workloads while ensuring accuracy and compliance with company policies and regulations. Adept at collaborating with cross-functional teams to streamline processes and improve customer satisfaction.

Overview

8
8
years of professional experience

Work History

Email and Chat Correspondent

National Benefit Services LLC
09.2023 - Current
  • Consistently analyzed and handled processing of FSA claims.
  • Ensured timely response to participant inquiries within established deadlines.
  • Handled multiple assignments concurrently, maintaining high organization.
  • Assessed status and outlined requirements of health claims.
  • Provided quality thorough responses through account research and fact checking.
  • Routinely achieved and exceeded KPI standards.
  • Regularly outperformed set daily and weekly task completion goals.

Compliance Specialist and Interal Audit

National Benefit Services LLC
09.2018 - 08.2023
  • Imported enrollment data from large Excel spreadsheets.
  • Manually transcribed application details from PDFs into the system.
  • Handled ticket requests for account modifications as well as benefit changes.
  • Executed comprehensive reviews of completed tasks to ensure work met established standards.
  • Designed annual changes and plan set up for new plan year benefits.

Service Center Representative

National Benefit Services LLC
03.2017 - 09.2018
  • Worked effectively in fast-paced environments.
  • Frequently examine and discuss submitted claims.
  • Proficient in independent and collaborative environments.
  • Demonstrated capacity for rapid learning and adjustment to changing circumstances.
  • Excellent communication skills, both verbal and written.

Skills

  • Flexible health benefit knowledge
  • Deadline management
  • Proofreading
  • Checking facts
  • Customer satisfaction
  • First interaction resolution
  • Problem-solving
  • Attention to detail
  • Account verification
  • Multitasking
  • Reliability
  • Active listening
  • Effective communication
  • Email and phone etiquette
  • Professional demeanor

Timeline

Email and Chat Correspondent

National Benefit Services LLC
09.2023 - Current

Compliance Specialist and Interal Audit

National Benefit Services LLC
09.2018 - 08.2023

Service Center Representative

National Benefit Services LLC
03.2017 - 09.2018
Nicole Madrid