Alexus Fox
Roseville,CA
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
7
7
years of professional experience
Work History
Chat Support Specialist
Nike Headquarters
12.2022 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Trained new team members on live chat procedures and customer service protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
Assistant Manager - Human Resources
24 Hour Fitness
01.2019 - 12.2022
- Filed employee paperwork in compliance with state and federal regulations.
- Managed employee compensation plans.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Coordinated technical training and personal development classes for staff members.
- Structured compensation and benefits according to market conditions and budget demands.
Call Center Customer Service Representative
Heating And Cooling Supply
01.2017 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Processed debit and credit card and electronic check payments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
Associate of Science - Business Administration And Management
Sacramento City College
Sacramento, CA08.2022
High School Diploma -
Woodcreek High School
Roseville, CA05.2016
Skills
- Health Insurance Industry Knowledge
- Data Analytics
- Team Oversight
- Customer Service
- Optimizing Benefit Plans
- Strategic Planning
Timeline
Chat Support Specialist
Nike Headquarters
12.2022 - Current
Assistant Manager - Human Resources
24 Hour Fitness
01.2019 - 12.2022
Call Center Customer Service Representative
Heating And Cooling Supply
01.2017 - 12.2019
Associate of Science - Business Administration And Management
Sacramento City College
High School Diploma -
Woodcreek High School
Similar Profiles
Suzanne L. WhiteSuzanne L. White
SR. EXECUTIVE SOURCER- Global Software Engineering at NIKE HEADQUARTERSSR. EXECUTIVE SOURCER- Global Software Engineering at NIKE HEADQUARTERS
Nation RunnelsNation Runnels
Barista at Aramark, Nike HeadquartersBarista at Aramark, Nike Headquarters
Suzanne WhiteSuzanne White
Sr. Recruiting Researcher (Talent Sourcer) at NIKE GLOBAL HEADQUARTERSSr. Recruiting Researcher (Talent Sourcer) at NIKE GLOBAL HEADQUARTERS