Nicole Maher
Veterinarian Technician Assistant And Full Time Student
Mandan,ND
Summary
Detail-oriented Veterinary Technician with one year of relevant experience in small animal. Recognized for hard work and dedication to excellent animal care and client service. Dedicated veterinary technician assistant efficiently handles various pet breeds and temperaments. Offers experience conducting pet examinations, maintaining animal care records and preparing animals for surgery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Full time student wanting to seek acceptance into a college of veterinary medicine that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Veterinarian Technician Assistant
Bismarck Animal Clinic & Hospital
Bismarck, ND
06.2022 - Current
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Shift Supervisor
Starbucks
Bismarck, ND
05.2021 - 10.2021
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Helped store management meet standards of service and quality in daily operations.
- Documented daily production and materials usage the Hub to track data.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed job assignments to strengthened organization of task flows.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Delivered successful training to more than two employees during tenure, educating on successful work processes and productivity strategies.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Barista
Starbucks
Bismarck, ND
05.2019 - 05.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained regular and consistent attendance and punctuality.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prioritized drink requests while managing interruptions.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Engendered customer loyalty by remembering personal preferences and customizations.
- Promoted additional items with beverages, increasing store sales.
- Controlled line and crowd with quick, efficient service.
- Complied with standards for merchandising, stocking and storing product.
Cashier
Dan's Supermarket
Bismarck, United States
07.2017 - 05.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Mentored new team members on sales software system operation.
- Stocked, tagged and displayed merchandise as required.
- Processed customer refunds and exchanges according to established guidelines.
- Reviewed new promotions and monitored price changes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
Education
High School Diploma -
St. Mary's Central High School
Bismarck, ND 08.2016 - 05.2020
Bachelor of Science - Biology
University of Mary
Bismarck, ND 09.2020 - Current
Skills
Nail trimming
Animal Restraint
Thoracic and abdominal radiograph
Patient Positioning
Emergency and preventive care
Animal behavior observation
Instrument pack sterilization
File and records management
Lab operations
Strategic planning
Document management
Inventory control and record keeping
Conflict resolution techniques
Staff Management
Cash handling expertise
Safety understanding
Point of sale operation
Coffee machinery
Food preparation and safety
Ordering procedures
Beverage preparation
Menu memorization
Exceptional customer service
New hire training
Opening and closing duties
Adaptive and creative
Cash Handling
Friendly and outgoing
Professional demeanor
Time management skills
Cleaning and sanitizing
Cash register operation
Product restocking
Basic math skills
Refund handling
Currency counting
Timeline
Veterinarian Technician Assistant
Bismarck Animal Clinic & Hospital
06.2022 - Current
Shift Supervisor
Starbucks
05.2021 - 10.2021
Bachelor of Science - Biology
University of Mary
09.2020 - Current
Barista
Starbucks
05.2019 - 05.2021
Cashier
Dan's Supermarket
07.2017 - 05.2019
High School Diploma -
St. Mary's Central High School
08.2016 - 05.2020