Nicole Maki
Antigo
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Bartender
Northstar Lanes
Antigo
11.2023 - Current
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Oversaw inventory and replenished supplies regularly.
- Provided detailed customer service to dine in guests, while maintaining bar area.
- Directed all phone calls appropriately for banquets, events, ordering ect.
- Engaged with customers to provide exceptional service experience.
- Handled cash transactions and processed payments efficiently.
- Assisted in training new staff on bar procedures and operations.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
Veterinary Technician
Antigo Veterinary Clinic
Antigo
06.2018 - 04.2024
- Assisted veterinarians during examinations and procedures.
- Administered medications and vaccinations to animals as directed.
- Monitored patient vital signs during surgeries and treatments.
- Prepared surgical instruments and equipment for procedures.
- Educated pet owners on proper animal care and nutrition.
- Handled laboratory samples for analysis and testing.
- Scheduled appointments and managed client communications effectively.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Tracked and scheduled follow-up appointments for animal treatment.
Server
Park Falls Family Restaurant
Park Falls
11.2012 - 04.2018
- Provided excellent customer service in fast-paced dining environment.
- Took and processed food and beverage orders accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Education
Certificate of Technical Studies - Medical Assistant
Nicolet Area Technical College
Rhinelander, WI 09.2002 - 10.2005
Phillips High School
Phillips, WISkills
- Customer engagement
- Memory retention
- Effective communication
- Attention to detail
- Fast-paced adaptability
- Outstanding customer service
- Client communication
- Fast-paced multitasking
- Conflict resolution
- Patient care
- Adaptability
- Medical terminologies
- Scheduling appointments
- Record keeping
References
References available upon request.
Timeline
Bartender
Northstar Lanes
11.2023 - Current
Veterinary Technician
Antigo Veterinary Clinic
06.2018 - 04.2024
Server
Park Falls Family Restaurant
11.2012 - 04.2018
Certificate of Technical Studies - Medical Assistant
Nicolet Area Technical College
09.2002 - 10.2005
Phillips High School