Hi, I’m
Nicole Mallory
Buford,GA
Summary
Dedicated and compassionate Medical Professional with progressive career history in direct patient care, patient care coordination and customer service in fast-paced environments and office settings. Proven to remain calm under pressure and skillfully handle difficult patients, customers and high-stress situations. Consistently developing strong relationships with patients, customers and clients through empathetic communication, respectful attitude and excellent customer service.
Overview
10
years of professional experience
Work History
Vibrant America Clinical LaboratorySan Carlos, CA
Patient Navigation Coordinator
07.2022 - Current
Job overview
- Liaison between lab, providers and patients, providing direct customer service and support.
- Assist Sale Managers with maintaining over 50 top sales accounts.
- Facilitate communication between patients and providers managing over 40 calls and emails per day.
- Place functional lab test orders for patients per providers recommendations and guide patients on lab collection process and review customized phlebotomy options.
- Educate patients on test ordered by their provider.
- Handle and resolve all billing or payment related issues.
- Notify patients and providers of any sample issues or recollections needed.
Vibrant America Clinical LabSan Carlos, CA
Territory Sales Manager
06.2019 - Current
Job overview
- Established, maintained and foster relationships with physicians and staff in an extremely competitive territories.
- Communicate regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Strong work ethic, communication, presentation skills and ability to close and maintain business. Able to excel within my team environment while running my independent territory.
New Life WellnessDecula, GA
Medical Assistant
07.2015 - 06.2019
Job overview
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens, blood draws (adults and pediatric), IV therapy (Myers Cocktail, Vitamin C and Glutathione IV's) Injections, referrals and assisting providers with trigger point injections.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Educated patients about medications, supplements and care plan instructions.
- Verified appropriate lab couriers picked up collected lab specimens.
- Worked with multiple Integrative labs performing specialized functional
Centre Spring MDAtlanta, GA
Medical Assistant/Back Office Supervisor
09.2012 - 07.2015
Job overview
- Served as a key member and back office supervisor of a healthcare team for busy Holistic and Integrative practice.
- Trained new hire Medical Assistants
- Assisted several providers in ensuring optimal patient care and smooth daily functioning of back office by directing patient flow, staffing MA's, making CMA schedule, assigning daily task to back-office staff, keep providers running on schedule and handling patient complains.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Patient care including taking vitals, blood draws (adults and Pediatric), injections, immunizations, IV therapy (Myers Cocktail, Glutathione, Vitamin C) Hydra-facial, Acu Laser, EKG's, prescription refills, reviewing treatment plans with patients and calling patients with lab results.
- Educated patients about medications, supplements and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
Education
Gwinnett CollegeLilburn, GA
Medical Assistant Certification from Medical Assistant
10.2012
Skills
- Customer Relationship Management
- Account Management
- Team Leadership
- Staff Training
- Customer Service and Assistance
- Problem Anticipation and Resolution
- Medical Histories and Vital Statistics
- Medical Terminology
- Treatment Plan Implementation
- Blood Draw and Sample Collection
- Patient Flow Coordination
- Immunizations and Vaccinations
Timeline
Patient Navigation Coordinator
Vibrant America Clinical Laboratory
07.2022 - Current
Territory Sales Manager
Vibrant America Clinical Lab
06.2019 - Current
Medical Assistant
New Life Wellness
07.2015 - 06.2019
Medical Assistant/Back Office Supervisor
Centre Spring MD
09.2012 - 07.2015
Gwinnett College
Medical Assistant Certification from Medical Assistant
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