Nicole Manygoats
Kaibito,AZ
Summary
Skilled Reservation Agent with a solid background in the travel and hospitality industries. Expertise in enhancing customer experiences through effective communication and meticulous reservation management. Demonstrated success in resolving issues and fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
Guest Relations Supervisor
Antelope Point Marina
Page, Arizona
03.2025 - Current
- Enhanced customer experience through effective communication strategies with guests.
- Resolved guest complaints promptly, fostering satisfaction and loyalty.
- Collaborated across departments to streamline operations and improve services.
- Provided assistance regarding hotel amenities, local attractions, and services.
- Analyzed customer feedback surveys to identify trends in experience ratings.
- Guided guests in locating attractions or departments at marina.
- Handled cash transactions accurately while adhering to accounting guidelines.
- Recommended local establishments tailored to guest interests and plans.
Call Center / Reservation Agent
Antelope Point Marina
Page, AZ
03.2022 - 09.2024
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Ensured all reservations were properly documented in the system.
- Provided support to other departments when needed.
- Offered personalized recommendations based on guest preferences.
- Advised guests on local attractions and activities available nearby.
- Conveyed relevant details pertaining to watercraft, ranging from houseboats to pontoons.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Transmitted information or documents to customers via email and mailings.
Guest Service Attendant
Antelope Point Marina
Page, AZ
04.2021 - 03.2022
- Greeted customers upon entering the store and answered any questions they had.
- Processed payments accurately and efficiently using cash register systems.
- Maintained cleanliness of the lobby area and ensured that it was presentable at all times.
- Assisted with luggage handling for arriving and departing guests.
- Ensured compliance with safety regulations, policies, procedures and standards of quality assurance.
- Provided information about local attractions, restaurants and other amenities to guests.
- Provided efficient cart service to all customers in a rapid manner.
- Efficiently processed customer payments at the fee booth.
- Assisted in training new Guest Service Attendants on proper customer service techniques.
Tour Guide
Lower Antelope Canyon
Page, AZ
09.2019 - 01.2020
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
- Educated and shared natural, geological and cultural history through story-telling.
Education
High School Diploma -
Page High School
Page, AZ05-2020
Associate of Applied Science - Pre-Health
Coconino High School
Flagstaff, AZSkills
- Telephone reception
- Customer reservations
- Customer Engagement
- Issue Resolution
- Detail Oriented
- Payment Processing
- Critical Thinking
- Verbal and Written Communication
- Phone and Email Etiquette
- Customer Service
Affiliations
- Running and hiking are my main hobbies.
- I do beadwork when I get the chance.
References
References available upon request.
Timeline
Guest Relations Supervisor
Antelope Point Marina
03.2025 - Current
Call Center / Reservation Agent
Antelope Point Marina
03.2022 - 09.2024
Guest Service Attendant
Antelope Point Marina
04.2021 - 03.2022
Tour Guide
Lower Antelope Canyon
09.2019 - 01.2020
High School Diploma -
Page High School
Associate of Applied Science - Pre-Health
Coconino High School