Nicole Marie Pina
Passaic,NJ
Summary
Experienced with family support initiatives and community engagement. Utilizes conflict resolution and resource coordination to assist families in navigating challenges. Track record of building trust and strong relationships with families to foster a supportive environment.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Family Worker
YMCA Peanut Shell Early Childhood Learning Center
Livingston, NJ
10.2024 - Current
- Led the enrollment experience from initial family tours through registration and onboarding, serving as a key point of contact and ensuring families received a welcoming, organized, and supportive experience.
- Developed and secured a partnership with RWJBarnabas Health, expanding access to resources and support services for children and families.
- Strengthened and maintained the partnership with the West Orange School District, supporting the successful operation of 5 Universal Preschool classrooms.
- Developed and facilitated parent education workshops addressing topics including nutrition, budgeting, potty training, sleep regression, and navigating challenging behaviors.
- Created and coordinated Family-School Connection Nights and innovative family programming, including art shows, Theater Works productions, drive-in movie events, reading workshops, and other community-building experiences.
- Developed and implemented 4 enrichment programs through community partnerships and coordinated 3 educational field trips, expanding hands-on learning opportunities for children.
- Built relationships with local community organizations, including environmental education programs, to bring additional educational resources and experiences to the program.
- Met and exceeded the department’s annual support campaign fundraising goal through strategic outreach, relationship-building, and community engagement.
SERVICE OPERATIONS SPECIALIST II
J.J Keller & Associates, Inc
09.2023 - 09.2024
- Led internal workshops using Microsoft Teams on best practices in auditing, contributing to a department - wide enhancement of skill sets
- Assisted in developing an audit checklist that standardized processes across the department, boosting consistency in audit outcomes
- Performed data verification on the company database to ensure updates were processed correctly on company database to ensure all updates are running accurately
- Coordinated monthly activities for remote employees to enhance engagement and team cohesion
PATIENT CARE SPECIALIST/ CLINICAL CARE ASSISTANT
Dr. Freddie Morales Pulmonologist and Sleep Medicine Office
02.2022 - 09.2023
- Provided resources for immigration clients
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions
- Assisted in HIPPA information classes
- Provided support, education, advocacy, and coordination for patients and their families
MEDICAL ADMINISTRATIVE ASSISTANT
Hackensack Meridian Mountainside Immedicenter
10.2019 - 11.2021
- Entered and scanned patient history, medical conditions, and medications into EHR system, ensuring accurate patient data for clinical decision-making.
- Verified patient insurance coverage to ensure eligibility for services., demographic and health history to keep information current.
- Referred and screened patients to optimize resource use, triage staff, and enhance service to community members.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Led employee staff meetings, reported trends in procedures, advised leadership on resource needs, and prepared information for dissemination.
HUMAN SERVICE INTERNSHIP
New Destiny Family Success Center
01.2021 - 05.2021
- Created and maintained a safe physical and emotional environment for classroom.
- Delivered one-to-one and small group support to children, fostering academic growth and confidence.
- Facilitated community engagement efforts to enhance participation in Meals on Wheels.
- Directly supervised children during and after school program hours in person or via ZOOM.
- Supported community outreach initiatives, including Meals on Wheels, to enhance service delivery.
- Helped develop outreach strategies for upcoming events through email and phone communications.
- Assisted with preparing needed materials/ supplies for student or parent workshops.
- Assisted with agency marketing by making flyers and organizing calendars.
Education
BEHAVIOR TECHNICIAN -
MedCerts - Trade School
01-2024
Human Service Generalist - Associates of Science
Passaic County Community College
Paterson01-2022
Bachelor of Science - Sociology
William Paterson University of New Jersey
07-2028
Skills
- Family support services
- Program Coordination
- Behavioral intervention
- Relationship building
- Time management
- Problem- Solving Skills
- Community outreach
- Microsoft Teams
- Data analysis
- Computer Literacy
- Adaptability and flexibility
- Strong Communication
Accomplishments
- Launched parent education workshops covering topics such as nutrition, budgeting, potty training, sleep regression, and navigating challenging behaviors.
- Established Family-School Connection Nights featuring activities such as art and crafts and reading workshops to increase family participation and strengthen school-family relationships.
- Introduced innovative family programming, including art shows, theater experiences, drive-in movie events, and other community-building activities.
- Expanded community partnerships by developing and launching a partnership with RWJBarnabas Health to connect families with additional resources and support services.
Certification
CA in Alcohol & Drug Certification Domain, CERT Human Services Specialist, The National Adoption Competency Mental Health Training Initiative for Child Welfare
LANGUAGES
English
Native or Bilingual
Spanish
Limited Working
Timeline
Family Worker
YMCA Peanut Shell Early Childhood Learning Center
10.2024 - Current
SERVICE OPERATIONS SPECIALIST II
J.J Keller & Associates, Inc
09.2023 - 09.2024
PATIENT CARE SPECIALIST/ CLINICAL CARE ASSISTANT
Dr. Freddie Morales Pulmonologist and Sleep Medicine Office
02.2022 - 09.2023
HUMAN SERVICE INTERNSHIP
New Destiny Family Success Center
01.2021 - 05.2021
MEDICAL ADMINISTRATIVE ASSISTANT
Hackensack Meridian Mountainside Immedicenter
10.2019 - 11.2021
BEHAVIOR TECHNICIAN -
MedCerts - Trade School
Human Service Generalist - Associates of Science
Passaic County Community College
Bachelor of Science - Sociology
William Paterson University of New Jersey