Nicole Marinez
UPPERMARLBORO,MD
Summary
Customer-centric hospitality professional with experience as Lead Barista and Barista in fast-paced environments. Delivered outstanding service and high-quality beverages while training team members and optimizing daily operations. Known for strong leadership and organizational skills, fostering a welcoming atmosphere and promoting teamwork.
Overview
4
4
years of professional experience
Work History
Lead Barista
Spotlight 29 Casino
Coachella, California
09.2024 - 12.2024
- Supervised daily café operations and managed staff schedules.
- Worked closely with management to improve efficiency, support sales goals, and maintain operational standards
- Managed conflicts and emergencies effectively in a fast pace environment while delivering high quality customer service
- Coached and supported baristas, ran breaks, ordered inventory every day and stocked all of it.
Beauty Advisor
Ulta
La Quinta, California
02.2023 - 08.2023
- Provided exceptional customer service to create a welcoming and engaging shopping experience
- Achieved individual and team sales goals through product recommendations and cross-selling
- Assisted with promotional events, new product launches, and seasonal merchandising
- Demonstrated product usage through engaging in-store presentations and tutorials.
- Provided expert knowledge on skincare and makeup application techniques.
Barista
Ralphs Grocery
Bermuda Dunes, CA
09.2020 - 03.2022
- Connecting with customers
- Maintained cleanliness and organization of the coffee station and seating area.
- Opening and closing kiosk
- Working collaboratively with team during peak
- Prepared and served a variety of coffee beverages to customers.
Barista
Starbucks
Palm Springs, California
07.2021 - 02.2022
- Provided friendly, efficient customer service in a fast-paced environment while maintaining a welcoming atmosphere
- Opened the store by preparing the café for daily operations and ensuring all stations were fully stocked and ready before opening
- Completed opening tasks including pastry setup, brewing coffee, preparing inclusions, stocking ice, and organizing workstations
Education
La Quinta High School
La Quinta, CASkills
- Beverage customization
- Inventory management
- Staff supervision
- Customer engagement
- Sales strategies
- Conflict resolution
- Attention to detail
- Team collaboration
- Adaptability to change
Timeline
Lead Barista
Spotlight 29 Casino
09.2024 - 12.2024
Beauty Advisor
Ulta
02.2023 - 08.2023
Barista
Starbucks
07.2021 - 02.2022
Barista
Ralphs Grocery
09.2020 - 03.2022
La Quinta High School