Nicole Marino
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
15
15
years of professional experience
Work History
Armed Security Lead
Allied Universal Security Services
01.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Recorded incident reports with detailed accounts of occurrences.
Event Security Officer
The Sphere (MSG)
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Armed Security Officer Corporal
Arcadia Security & Patrol
12.2022 - 01.2024
- Streamlined incident response times through effective scheduling, assignment delegation, and contingency planning.
- Evaluated officer performance through regular reviews, providing constructive feedback for professional growth opportunities.
- Developed strong relationships with clients by addressing concerns promptly and effectively, resulting in high customer satisfaction rates.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Shift Manager
Del Taco
01.2020 - 03.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Armed Messenger
Loomis
12.2018 - 12.2019
- Carry a minimum of 50 pounds by hand up to several hundreds yards by cart
- Loading/ Unloading cargo consisting of multiple bags and boxes of coin
- Verbally communicate with customers
- Record information on forms and reports
Armed Security Officer Supervisor
HSS Inc. At Southern Hills Hospital
07.2018 - 03.2019
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
Delivery Driver
Catholic Charities Of Southern NV. Meals On Wheels
07.2017 - 07.2018
- Deliver meals in a safe manner, within a defined area and time and in accordance with policies and procedures
- Load vehicle with hot/ cold food carrier and upon return unload and store
- Submit daily manifests
- Follow protocol for leaving meals and responding when clients does not answer
- Completed on-time deliveries by choosing best and most efficient routes.
Security Dispatcher
Custom Security and Patrol
04.2016 - 10.2017
- Schedule work crews to certain destinations according to customer request
- Maintain records, handling communications with various areas
- Monitoring staff and equipment location, and information personnel about traffic issues
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
Transport Driver
Carevans Non Medical Transport (On Call)
07.2016 - 11.2016
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
Hospital Security Guard
Allied Barton At Desert Springs Hospital
04.2015 - 04.2016
- Provided a safe environment for patients, staff, and visitors through diligent observation and enforcement of hospital policies.
- Performed routine equipment inspections to ensure optimal functionality of all security devices and tools.
- Responded swiftly to alarms or calls for assistance, effectively diffusing potentially dangerous situations.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues across various departments.
- Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
Shift Supervisor
Wendy's
09.2009 - 07.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
No Degree - Criminal Justice
Northwest Career College
Las Vegas, NV06.2025
Certified in Security And Protective Services - Security And Protective Services
Sierra Nevada Job Corps.
Reno, NV02.2015
Skills
- Ability to work under pressure
- Decision making
- Superior customer service
- Emergency Response
- Access Control
- Security Screenings
- Metal detector operation
- Leadership
- Report Writing
- CCTV Monitoring
Timeline
Armed Security Lead
Allied Universal Security Services
01.2024 - Current
Event Security Officer
The Sphere (MSG)
08.2023 - Current
Armed Security Officer Corporal
Arcadia Security & Patrol
12.2022 - 01.2024
Shift Manager
Del Taco
01.2020 - 03.2023
Armed Messenger
Loomis
12.2018 - 12.2019
Armed Security Officer Supervisor
HSS Inc. At Southern Hills Hospital
07.2018 - 03.2019
Delivery Driver
Catholic Charities Of Southern NV. Meals On Wheels
07.2017 - 07.2018
Transport Driver
Carevans Non Medical Transport (On Call)
07.2016 - 11.2016
Security Dispatcher
Custom Security and Patrol
04.2016 - 10.2017
Hospital Security Guard
Allied Barton At Desert Springs Hospital
04.2015 - 04.2016
Shift Supervisor
Wendy's
09.2009 - 07.2014
No Degree - Criminal Justice
Northwest Career College
Certified in Security And Protective Services - Security And Protective Services
Sierra Nevada Job Corps.
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