Nicole Martin
Winchendon,MA
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Project Manager & Product Manager
Seaman Paper Company
10.2022 - Current
- Led cross-functional teams to execute project timelines and deliverables effectively.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans for proposed new products ,that outlined scope, milestones, and risk assessments.
- Monitored project progress through regular status updates and performance metrics analysis.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed demand and forecasts for all new products
- Master data management for all new programs
Account Manager-Consumer & International Retail
Seaman Paper Company
12.2008 - 10.2022
- Developed strategic plans to enhance account growth and retention.
- Coordinated with cross-functional teams to address client needs effectively.
- Analyzed account performance metrics to identify opportunities for improvement.
- Facilitated training sessions for new team members on account management best practices.
- Cultivated strong relationships with clients, fostering trust and loyalty in partnerships.
- Streamlined processes for onboarding new clients, improving efficiency and accuracy.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative
Seaman Paper Company
06.2003 - 12.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and maintained positive relationships with clients to enhance satisfaction and loyalty.
- Implemented feedback mechanisms to assess service quality and drive continuous improvement initiatives.
- Trained new staff on company policies, procedures, and customer service best practices.
- Consignment inventory management and purchasing
Customer Service
Ecological Fibers
05.1996 - 06.2003
- Managed and coordinated all aspects of customer relationships.
- Assisted with purchasing of materials (domestic & international vendors)
Education
Associate of Science - Business Management
Mount Wachusett Community College
Gardner, MA05-2026
Skills
- Project management
- New Product Development
- Schedule management
- Strategic planning
- Team collaboration
- Stakeholder communications
- Document management
- Data analysis
- Processes and procedures
- Forecasting & Inventory control
- Technical support
- Vendor sourcing
Certification
- Forklift Certification
- AED Certification
- CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager & Product Manager
Seaman Paper Company
10.2022 - Current
Account Manager-Consumer & International Retail
Seaman Paper Company
12.2008 - 10.2022
Customer Service Representative
Seaman Paper Company
06.2003 - 12.2008
Customer Service
Ecological Fibers
05.1996 - 06.2003
Associate of Science - Business Management
Mount Wachusett Community College
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