Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Nicole Martinez

Nicole Martinez

Queens,NY

Summary

Well-qualified in Marketing familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Customer Satisfaction Manager

RIPE
06.2018 - 03.2020
  • Time and route management for service delivery
  • Incentives to retain clients
  • Taking and editing photographs for social media
  • Dealing with suppliers
  • Budget management
  • Food supervision and taking new orders for each client
  • Events
  • Support, developing and execution of marketing plans.

Marketing Manager

ARCOS
01.2017 - 06.2018
  • Social network management
  • Marketing plans execution
  • Marketing strategies
  • Measuring the impact of advertising on social networks
  • Public relationships
  • Encouraging customer loyalty and retention
  • Scheduling media
  • (TV, radio, social media)
  • Promotional items.

Market Analyst

IPSOS (Procter & Gamble Hub)
04.2016 - 01.2017
  • Analyzing market behavior (TRENDS)
  • Measuring the impact of advertising campaigns
  • Measuring the impact and acceptance of sponsorships
  • Analyzing acceptance of new products
  • Evaluating response to promotions
  • Verifying data bases
  • Verification of questions and sequence of questionnaires.

Sales Supervision Assistant

CITIBANK
09.2013 - 03.2016
  • Segmenting market
  • Prospecting clients
  • Promotion and sales plans
  • Developing customer databases
  • Sales reports
  • Training a new sales team
  • Set sales goals
  • Activations
  • Estimate demand levels
  • Creating strategic plans
  • Capturing data
  • Follow up on requests for new credits.

Marketing Assistant

KENWORTH
04.2013 - 08.2013
  • Analyzing customer buying behavior
  • Sales reports
  • Sales support
  • Analyzing price buy-sell price (profit margins)
  • Reactivating inactive clients
  • Database debug
  • Obtaining market information
  • Evaluating levels of response to advertising
  • Flyers.

Brand Ambassador

Various Staffing Companies
08.2018 - 09.2023

For various brands such as:

  • Banana republic
  • Mango
  • Gucci
  • Hermes
  • Gap
  • Cartier
  • Best Buy
  • Nike
  • Adidas
  • Uber
  • Budlight
  • Sky Vodka
  • Jose Cuervo
  • Fórmula 1
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Introduced field recruiting at industry events to attract new workers and customers.
  • Planned future sampling opportunities and special events.
  • Provided exceptional customer service to drive satisfaction.
  • Maintained clean, organized and professional work environment.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.

Education

Bachelor of Administrative Studies - MARKETING And INTERNATIONAL TRADE

NORTHEAST UNIVERSITY
Gomez Palacio, Durango
05.2014

Skills

  • Leadership,
  • Quick learning
  • Teamwork,
  • Dynamic
  • Customer oriented
  • Negotiation
  • Work under pressure
  • Sales Expertise
  • Store Displays
  • Public Relations
  • Product Demonstration
  • Business Administration
  • Inventory Control

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Brand Ambassador

Various Staffing Companies
08.2018 - 09.2023

Customer Satisfaction Manager

RIPE
06.2018 - 03.2020

Marketing Manager

ARCOS
01.2017 - 06.2018

Market Analyst

IPSOS (Procter & Gamble Hub)
04.2016 - 01.2017

Sales Supervision Assistant

CITIBANK
09.2013 - 03.2016

Marketing Assistant

KENWORTH
04.2013 - 08.2013

Bachelor of Administrative Studies - MARKETING And INTERNATIONAL TRADE

NORTHEAST UNIVERSITY
Nicole Martinez