Jennifer Walser
Laurel,MD
Summary
Experienced Customer Relations leader bringing over 10 years of quality performance exceeding customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution and improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
11
11
years of professional experience
Work History
Customer Satisfaction Manager
Acme Paper & Supply Co
09.2016 - Current
- Boosted customer satisfaction levels by implementing innovative feedback systems and actively addressing concerns.
- Enhanced company reputation for excellent service through diligent monitoring of customer interactions and swift resolution of issues.
- Provide consistent communications via email and/or over the phone to our clients, the sales reps, and other members of my team
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined processes to ensure timely responses to customer inquiries, leading to higher overall satisfaction.
- Nurtured strong relationships with customers by consistently providing exceptional service, resulting in increased referrals and positive word-of-mouth promotion for the company.
Corporate Accounts Manager/Administrative Assistant
Tri-State Linens & Event Rentals
08.2014 - 06.2015
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Administrative Assistant
Peakland Coffee
06.2013 - 05.2014
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
File Clerk
Fishbein & Fishbein
04.2013 - 11.2013
- Improved file organization by implementing an efficient categorization and labeling system.
- Increased retrieval efficiency by digitizing hard-copy documents and maintaining a secure electronic database.
- Streamlined office operations with the timely distribution of important documents to relevant departments.
Education
Certificate in Cosmetology Cosmetology License -
Workforce and Technology Center
Baltimore, MD2003
High School Diploma -
Laurel High School
1998
Skills
- Performance monitoring
- Time management
- Problem-solving abilities
- Training and development
- Customer service orientation
- Excellent communication
Timeline
Customer Satisfaction Manager
Acme Paper & Supply Co
09.2016 - Current
Corporate Accounts Manager/Administrative Assistant
Tri-State Linens & Event Rentals
08.2014 - 06.2015
Administrative Assistant
Peakland Coffee
06.2013 - 05.2014
File Clerk
Fishbein & Fishbein
04.2013 - 11.2013
Certificate in Cosmetology Cosmetology License -
Workforce and Technology Center
High School Diploma -
Laurel High School
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