Nicole Martire
Addison,IL
Summary
Results-driven logistics and supply chain professional with over 15 years of experience in import operations, customer relationship management, team leadership, and process improvement. Proven success managing high-volume air and ocean import operations, leading teams of 20+ employees, resolving complex customer escalations, and implementing operational efficiencies for key global accounts. Recognized for strong problem-solving abilities, customer-focused service, and a proactive approach to improving processes and driving results.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Control Tower Operations Manager
DHL
04.2023 - Current
- Manage operations for key customer accounts within the Control Tower environment.
- Serve as the primary point of contact for customer escalations, ensuring timely and effective resolution.
- Prepare and present Quarterly Business Reviews (QBRs) to stakeholders.
- Oversee shipment overflow management for strategic accounts to maintain service levels.
- Coordinate with origins and gateways to resolve operational issues and service disruptions.
- Develop and implement Standard Operating Procedures (SOPs) and process improvements to enhance efficiency and consistency.
Air Import Manager
DHL
11.2021 - 04.2023
- Managed a team of 20+ employees responsible for air import operations.
- Built and maintained strong relationships with international origin offices.
- Implemented operational procedures for high-volume customer accounts.
- Conducted performance coaching, employee development, and one-on-one mentoring sessions.
- Ensured compliance with company standards and customer requirements.
Control Tower Supervisor
DB Schenker
06.2019 - 11.2021
- Supervised a team of 20+ logistics professionals supporting Control Tower operations.
- Analyzed operational data to identify trends, improve performance, and resolve service issues.
- Led problem-resolution efforts for customer and shipment-related challenges.
- Conducted employee coaching, training, and performance management.
Senior Air Import Coordinator
DB Schenker
04.2018 - 06.2019
- Coordinated dispatch operations with the Port of Entry (ORD).
- Tracked, monitored, and managed Zone 3 shipments from arrival through delivery.
- Scheduled appointments and ensured timely movement of freight.
- Communicated with transportation providers regarding routing, rates, and shipment status.
Entry Writer
C.H. Robinson
10.2016 - 04.2018
- Processed and cleared 250–350 customs entries per month.
- Achieved 98% on-time customs clearance performance by proactively clearing shipments prior to arrival.
- Managed entries involving FDA, ADD/CVD, Fish & Wildlife, EPA, VNE, PPQ, and Customs examinations.
- Ensured compliance with all applicable customs regulations and requirements.
Customer Service Representative
Air & Ground World Transport
03.2014 - 10.2016
- Developed customer relationships through inside sales and account management.
- Prepared freight quotes and coordinated customer shipments.
- Trained employees in sales and ocean import procedures.
- Managed air and ocean import shipments from origin through final delivery.
Networking Department
R&M Trucking
05.2011 - 03.2014
- Coordinated domestic freight movements throughout Illinois and surrounding regions.
- Managed logistics activities for the Trans Global (Novatel) account.
- Supported customer communications, freight quoting, and shipment scheduling.
- Assisted with team email management and daily operational coordination.
Education
Associate Degree -
College of DuPage
Skills
- Import & Export Operations
- Air & Ocean Freight Management
- Customer Relationship Management
- Team Leadership & Development
- Process Improvement & SOP Implementation
- Escalation Management
- Supply Chain Operations
- Data Analysis & Reporting
- Sales & Quoting
- Training & Mentoring
- Shipment Tracking & Coordination
- Cross-Functional Collaboration
Certification
- TSA Certified
- CargoWise
- AS400
- Microsoft Excel
- Navisphere
Timeline
Control Tower Operations Manager
DHL
04.2023 - Current
Air Import Manager
DHL
11.2021 - 04.2023
Control Tower Supervisor
DB Schenker
06.2019 - 11.2021
Senior Air Import Coordinator
DB Schenker
04.2018 - 06.2019
Entry Writer
C.H. Robinson
10.2016 - 04.2018
Customer Service Representative
Air & Ground World Transport
03.2014 - 10.2016
Networking Department
R&M Trucking
05.2011 - 03.2014
Associate Degree -
College of DuPage