Nicole Mascorro
Humble
Summary
Detail-oriented Customer Service Representative with experience in residential construction. Manages client communication, coordinates project details, processes orders, and oversees scheduling and change requests. Collaborates effectively with builders, superintendents, and internal teams to ensure project efficiency. Skilled in Buildertrend, SupplyPro, Microsoft Excel, and Microsoft Word.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
JKraft Custom Cabinets
Humble
03.2023 - Current
- Acted as primary communication point between custom home builders, superintendents, and internal departments on scheduling, revisions, and change orders, facilitating smooth project execution.
- Managed preliminary cabinet drawing requests for custom home projects, ensuring design requirements aligned with builder specifications.
- Coordinated cabinet measurement scheduling for residential construction projects, ensuring precise preparation for custom cabinet installation.
- Retrieved and analyzed cabinet specifications from internal systems and prepared project data for drafting and production teams.
- Maintained organized project documentation and tracked order progress, ensuring timely drafting and production workflow.
- Processed builder purchase orders and payments, including weekly collection updates and builder check processing.
- Utilized project management and documentation tools, including Buildertrend, SupplyPro, Microsoft Word, and Microsoft Excel to support project coordination and reporting.
Community Standards Manager
Goodwin & Company
Austin
04.2006 - 02.2023
- Managed community standards compliance for residential for residential homeowners associations, ensuring adherence to HOA policies and governing documents.
- Investigated and resolved complex homeowner disputes by coordinating with residents and HOA boards.
- Communicated with homeowners about violations, policy questions, and resolution strategies, fostering positive customer relations.
- Coordinated cross-functional teams to meet project goals and deadlines effectively.
- Coached, mentored and trained team members in order to improve their job performance.
- Suggested changes to project plans based on team feedback.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance reviews for team members.
- Monitored staff performance and addressed issues.
Internet Sales Associate
Planet Ford
Spring
01.2001 - 02.2006
- Increased monthly sales through effective marketing, sales, and customer relations strategies.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed leads and organized appointments using CRM system for streamlined customer interactions.
- Served as first point of contact, coordinating appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Screened potential customers to determine interest and requirements for products and services of the company.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School -
Sam Houston High School
Houston, TX01-1995
Skills
- Customer and Builder Relations
- Order Processing and Documentation
- Change order management
- Planning and Coordination
- Time management
- Prioritizing workflows
- Flexible and Adaptable
- Interpersonal Communication
- Critical Thinking
- Problem-Solving
- Training development
- Contractor coordination
Timeline
Customer Service Representative
JKraft Custom Cabinets
03.2023 - Current
Community Standards Manager
Goodwin & Company
04.2006 - 02.2023
Internet Sales Associate
Planet Ford
01.2001 - 02.2006
High School -
Sam Houston High School