ALISHA SINGH
Winnipeg,Manitoba
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Areas of expertise include: Customer service, Sales and Marketing, Communication, Build relationships, networking. Ability to demonstrate skills in fast paced and multi-cultural environment with participative leadership.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Skip The Dishes
03.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Sales and Service Expert
Johnson Telecom
10.2018 - 08.2021
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Customer Service
Skybridge Americas
04.2017 - 10.2018
- Maintain customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint
- Identify and assess customer's need to achieve satisfaction
- Provide Customer Service enthusiastically.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained newly hired employees on routine tasks and customer service.
Customer Service
NRG Research Group
01.2017 - 04.2017
- Enthusiastically encourage respondents to participate in the survey
- Provide exceptional Customer Service
- Motivating and persuading respondents to complete the survey.
Cashier
Save On Foods
11.2016 - 04.2017
- Enthusiastically greet customers and serve them at best
- Swift Cashier.
Sales Representative
President's Choice Financials
06.2016 - 12.2016
- Acquire new President's Choice credit card customers at Superstore, No Frills and Extra Food, by featuring promotional materials and premiums and meet daily targets consistently
- Trained 3 employees as a part of their volunteer training
- Engage, entertain and educate customers while maximizing sales closure
- Liaised with various Subject Matter Experts locally and internationally to identify various Business Needs.
Education
PROJECT MANAGEMENT DIPLOMA -
University of Winnipeg
Winnipeg, MB07.2017
BACHELOR’S OF TEXTILE CHEMISTRY -
Guru Nanak Dev University
05.2015
Skills
- Exceptional presentation, oral, and written communication and skills
- Effective decision-making skills
- High cultural awareness to work comfortably anywhere (Canada and abroad)
- Flexible and adaptable
- Competitive and convincing
- Team builder
- Tackling challenges and obstacles
- Self-motivated and customer focused
- Relationship Builder
- Complaint resolution
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Academic Experience
Proficient in MS Project Fundamentals, Microsoft Excel, Word and Power Point.
Timeline
Customer Service Representative
Skip The Dishes
03.2021 - 10.2023
Customer Sales and Service Expert
Johnson Telecom
10.2018 - 08.2021
Customer Service
Skybridge Americas
04.2017 - 10.2018
Customer Service
NRG Research Group
01.2017 - 04.2017
Cashier
Save On Foods
11.2016 - 04.2017
Sales Representative
President's Choice Financials
06.2016 - 12.2016
PROJECT MANAGEMENT DIPLOMA -
University of Winnipeg
BACHELOR’S OF TEXTILE CHEMISTRY -
Guru Nanak Dev University