Patrice Austin
Belmont,NC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Vanguard
Charlotte, North Carolina
11.2024 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided accurate information about products and services to customers.
- Mentored junior team members and managed employee relationships.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Data administration analyst
Walmart
01.2022 - 11.2024
- Review cases regarding service dates, compensation and pay time off conversion
- Understanding system issues and preventing reoccurring issues for the field and company
- Close cases in a timely manner regarding complex issues
Specialist IV, Global Business Services
Walmart
Charlotte, NC
05.2021 - 01.2022
- Data administration, provide accurate information to associate issues, data entry, inbound calls, chat, resolve inquiries in a timely manner and part of the championship program
Contractor
Walmart
Charlotte, NC
07.2020 - 05.2021
- Assist with inbound inquiry for job changes and compensation questions
- Assist with chats in HR related status
- Routed inquiries to the correct department for resolution
Outbound telemarketing
Spectrum
Charlotte, North Carolina
03.2019 - 06.2020
- Outbound calls, billing, up sale
- Rental marketing
- Exceptional multitasker
- Highly organized
- Cash management
- Clear oral and written communication
- Complaint resolution
- Customer satisfaction
- Merchandise control and presentation
- Positive attitude
- Problem solving
- Product upselling
- Team player
Property Manager
Public Storage
Charlotte, NC
10.2018 - 03.2020
- Collection calls, leasing, house keeping, cash handling, customer service, resolving customer complaints/issues
Sales Associate
Macy's
01.2016 - 01.2018
- Up sale, house keeping, customer service, fulfilment, house keeping, cash handling
Cashier
Harris Teeter
01.2014 - 01.2017
- Customer service desk, cash handling, greeter, carry out, resolving customer issues/complaints
Education
High school diploma -
Myers Park High
Charlotte06-2014
Skills
- Rental marketing
- Exceptional multitasker
- Highly organized
- Cash management
- Clear oral and written communication
- Complaint resolution
- Customer satisfaction
- Merchandise control and presentation
- Positive attitude
- Problem solving
- Product upselling
- Team player
Timeline
Customer Service Representative
Vanguard
11.2024 - Current
Data administration analyst
Walmart
01.2022 - 11.2024
Specialist IV, Global Business Services
Walmart
05.2021 - 01.2022
Contractor
Walmart
07.2020 - 05.2021
Outbound telemarketing
Spectrum
03.2019 - 06.2020
Property Manager
Public Storage
10.2018 - 03.2020
Sales Associate
Macy's
01.2016 - 01.2018
Cashier
Harris Teeter
01.2014 - 01.2017
High school diploma -
Myers Park High