Shavoir Daniels
Jacksonville,FL
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TD Bank
Jacksonville, FL
02.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Specialist
Concentrix
Jacksonville, FL
01.2018 - 12.2022
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Troubleshot shortages and overages to support quality control efforts.
- Improved customer service wait times to mitigate complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Made outbound calls to obtain account information.
- Analyzed customer activity to promote a safe and secure environment.
- Answered incoming telephone calls to provide store, products, and services information.
Armed Security Officer
Giddens Security
Jacksonville, FL
06.2013 - 01.2018
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Completed incident reports to record security or loss prevention incidents.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Education
Diploma -
Andrew Jackson High School
Licenses and Certifications -
Bluewater Maritime School
Merchant Mariner Credentials STCW Basic Training STCW Vessel Personnel with Designated Security Duties STCW Security Awareness -
Skills
- Sales Techniques
- Leasing Terms and Specifications
- Lease Agreements
- Basic Mathematics
- Customer Service
- Credit Card Payment Processing
- Sales and Marketing Aptitude
- Dispute Handling
- Legal Issue Resolution
- Sale and Rental Recordkeeping
Timeline
Customer Service Representative
TD Bank
02.2023 - 01.2024
Customer Service Specialist
Concentrix
01.2018 - 12.2022
Armed Security Officer
Giddens Security
06.2013 - 01.2018
Diploma -
Andrew Jackson High School
Licenses and Certifications -
Bluewater Maritime School