Overview
Work History
Education
Skills
Timeline
Generic

Shavoir Daniels

Jacksonville,FL

Overview

11
11
years of professional experience

Work History

Customer Service Representative

TD Bank
Jacksonville, FL
02.2023 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Specialist

Concentrix
Jacksonville, FL
01.2018 - 12.2022
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Troubleshot shortages and overages to support quality control efforts.
  • Improved customer service wait times to mitigate complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Made outbound calls to obtain account information.
  • Analyzed customer activity to promote a safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.

Armed Security Officer

Giddens Security
Jacksonville, FL
06.2013 - 01.2018
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Observed patrons and customers to quickly address security situations.
  • Completed incident reports to record security or loss prevention incidents.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.

Education

Diploma -

Andrew Jackson High School

Licenses and Certifications -

Bluewater Maritime School

Merchant Mariner Credentials STCW Basic Training STCW Vessel Personnel with Designated Security Duties STCW Security Awareness -

Skills

  • Sales Techniques
  • Leasing Terms and Specifications
  • Lease Agreements
  • Basic Mathematics
  • Customer Service
  • Credit Card Payment Processing
  • Sales and Marketing Aptitude
  • Dispute Handling
  • Legal Issue Resolution
  • Sale and Rental Recordkeeping

Timeline

Customer Service Representative

TD Bank
02.2023 - 01.2024

Customer Service Specialist

Concentrix
01.2018 - 12.2022

Armed Security Officer

Giddens Security
06.2013 - 01.2018

Diploma -

Andrew Jackson High School

Licenses and Certifications -

Bluewater Maritime School

Merchant Mariner Credentials STCW Basic Training STCW Vessel Personnel with Designated Security Duties STCW Security Awareness -

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Shavoir Daniels