Muntaqim Khan
Deer Park
Summary
Experienced Customer Service Professional with a strong track record in problem-solving and support. Manages high call volumes while maintaining professionalism and effective communication. Enhances customer satisfaction and builds long-term relationships through adaptability and leadership in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IRS
Holbrook
11.2025 - Current
- Utilized strong knowledge of IRS procedures, tax forms, and account systems to resolve inquiries effectively, enhancing customer satisfaction.
- Provided IRS taxpayer support by delivering accurate information, researching account issues, and guiding customers through tax-related processes.
- De-escalated difficult situations, verified sensitive information, and documented interactions in compliance with federal standards, ensuring regulatory adherence.
- Managed high call volumes while maintaining professionalism and attention to detail, contributing to a positive customer experience.
Retail Sale Representative
T-Mobile
02.2023 - 03.2024
- Ensure that each customer receives outstanding service by providing a friendly environment by greeting and acknowledging every customer.
- Explained product features to customers, helping them make informed decisions based on individual needs.
- Recommended optimal merchandise based on customer needs and desires.
- Promoted accessories and warranties, achieving successful up-selling and cross-selling opportunities.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Maintained an awareness of all promotions and advertisements.
- Stayed up to date on store promotions, payment policies, and security practices.
- Received payment by cash, check, or credit cards.
- Issued receipts, refunds, credits, or change due to customers.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Created and maintained visually appealing displays to enhance customer engagement and support revenue growth.
- Unboxed new merchandise, and performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Executed regular store cleanliness protocols.
- Opened and closed the store on time, ensuring operational efficiency.
- Balanced cash drawer at shift end to ensure accuracy in financial transactions.
Clerk
USPS
07.2022 - 02.2023
- Managed international and domestic mail shipments, ensuring compliance with postal regulations and maintaining service standards.
- Processed customer orders and generated shipping labels using software applications to streamline order fulfillment.
- Processed payments for postal services and products and provided accurate changes to customers.
- Facilitated mail forwarding and change of address requests for customers to ensure timely delivery.
- Maintained an accurate inventory of postal products and services.
- Followed safety procedures and provided a safe work environment for all employees.
Grocery Associate
Amazon
07.2021 - 02.2022
- Delivered excellent customer service, contributing to high levels of customer satisfaction.
- Maintained neat sales environment and assisted in creating visually appealing displays to enhance customer experience.
- Ensured food safety and sanitation standards were consistently met.
- Maintained up-to-date knowledge of all retail promotions.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
Warehouse worker
Amazon
03.2021 - 07.2021
- Packing the customer's order in the appropriate box size with the correct amount of packaging materials(air bubbles).
- Sorted customer orders to ensure all items matched receipts, enabling packers to dispatch orders accurately.
- Loading trailers with completed packed orders in the requirements stated for the position.
- Placing items received for inventory in the appropriate locations within the warehouse.
- Processed and resolved customer order issues, including missing and excess items, using provided computer programs.
- Applied shipping information to labels using computer tools, ensuring timely dispatch of packages.
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
Service Champion
Taco Bell
New York
09.2018 - 10.2020
- Ensured positive, hassle-free customer experiences through attentive service.
- Assisted customers with order placement, payment processing, and food delivery to enhance convenience.
- Resolved customer disputes professionally and courteously to maintain satisfaction.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Answered phones in an efficient manner while providing excellent customer service when interacting with customers over the phone.
- Handled food with sanitation and safety in mind.
- Maintained a clean and organized service area by cleaning tables, counters, and equipment.
- Followed all safety procedures for job functions and completed training on new products or services offered at Taco Bell restaurants.
- Completed assigned tasks within established time frames and adhered to quality standards of 100% accuracy on all transactions processed during shift hours.
Education
Bachelor of Science - Computer And Information Sciences
New York Institute of Technology
New York09-2022
Skills
- Customer Service
- Communication
- Active Listening
- Problem Solving
- Time Management
- Works under pressure
- Teamwork
- Team collaboration
- Leadership
- Multitasking
- Adaptability
- Sales Techniques
- Product Knowledge
- Microsoft Office
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Critical thinking
- Leadership
- Team collaboration
- Product Knowledge
- Customer service
- Sales Techniques
Languages
- English
- Bangla
References
References available upon request.
Timeline
Customer Service Representative
IRS
11.2025 - Current
Retail Sale Representative
T-Mobile
02.2023 - 03.2024
Clerk
USPS
07.2022 - 02.2023
Grocery Associate
Amazon
07.2021 - 02.2022
Warehouse worker
Amazon
03.2021 - 07.2021
Service Champion
Taco Bell
09.2018 - 10.2020
Bachelor of Science - Computer And Information Sciences
New York Institute of Technology