NICOLE MASS
Summary
Customer-focused retail professional with a track record of enhancing customer connections and driving sales. Managed an online business with over 500 successful transactions, demonstrating strong communication and organization skills. Open availability for flexible scheduling, including weekends and holidays.
Overview
1
1
Language
5
5
years of professional experience
Work History
Owner, Depop Store
Depop
Azusa, California
2022.01 - Current
- Built and managed an online business with over 500 successful sales, directed customer service, shipping, inventory, and marketing to achieve customer satisfaction.
- Curated unique product listings to enhance customer engagement and visibility.
- Managed inventory to ensure product availability and timely restocking.
- Engaged with customers through social media to build brand loyalty and community.
Salon Assistant
Bradley John Salon
Monrovia, CA
2024.02 - 2025.11
- Assisted stylists with daily salon operations and client preparations.
- Managed appointment scheduling and maintained organized client records.
- Created a welcoming experience for clients and supported salon operations.
- Maintained cleanliness, organization, and prepared workstations for stylists.
- Maintained cleanliness and organization of salon equipment and workstations.
General Merchandise Team Member
Target
Duarte, CA
2023.11 - 2024.03
- Delivered friendly customer service while operating registers and managing cash transactions to enhance customer satisfaction.
- Restocked merchandise and organized sales floor to optimize product visibility and accessibility.
- Coordinated tasks across departments during peak hours to ensure efficient operations and support team workflow.
Retail Sales Advocate
Zumiez
Arcadia, CA
2023.05 - 2023.09
- Provided personalized product recommendations to enhance customer experience and drive sales.
- Executed visual merchandising standards to attract customers and contribute to team sales targets.
- Processed transactions accurately using POS systems.
Volunteer
Pasadena Humane Society
Pasadena
2022.05 - 2022.08
- Provided daily animal care and feeding in shelter facilities to ensure health and well-being.
- Managed daily facility operations and assisted with animal care, fostering teamwork among staff and volunteers.
- Maintained cleanliness of animal habitats and public areas in the shelter.
- Supported adoption events by preparing materials and engaging with visitors.
Education
GED -
Pasadena City College
Pasadena, CA2027-07
500 completed hours - Cosmetology
Simply Divine Academy
MonroviaHigh School Diploma -
Duarte High School
DuarteSkills
- Customer Service
- Retail Sales
- POS Systems
- Cash Handling
- Inventory
- Merchandising
- Organization
- Time Management
- Multitasking
- Adaptability
- Teamwork
- Communication
- Emotional awareness
- Fast Learner
Languages
Spanish
Native/ Bilingual
Timeline
Salon Assistant
Bradley John Salon
2024.02 - 2025.11
General Merchandise Team Member
Target
2023.11 - 2024.03
Retail Sales Advocate
Zumiez
2023.05 - 2023.09
Volunteer
Pasadena Humane Society
2022.05 - 2022.08
Owner, Depop Store
Depop
2022.01 - Current
GED -
Pasadena City College
500 completed hours - Cosmetology
Simply Divine Academy
High School Diploma -
Duarte High School