Customer-focused Front of House Team Member excelling in communication and teamwork. Demonstrated ability to enhance guest experiences through efficient service and proactive complaint resolution. Achieved a 4.91/5 rating as a Depop seller, reflecting a commitment to customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Depop Seller
01.2024 - Current
Customer service
Detailing cleaning
Marketing
Photograph, pricing, and Post office drop off
4.91/5 Rating
FOH Team Member
Goergtown Cupcakes
Washington, District of Columbia
10.2025 - 06.2026
Provided exceptional customer service in a fast-paced bakery environment.
Facilitated order taking and managed cash register transactions for efficient service.
Resolved customer complaints professionally, contributing to high customer satisfaction.
Educated customers about product offerings and ingredients used.
Ensured cleanliness and organization of front of house area to enhance customer experience.
Collaborated with team members to ensure efficient service delivery.
Trained new staff on service protocols and customer interaction techniques.
Managed inventory by restocking supplies to maintain optimal levels.
EBay Store Owner
Ebay
01.2022 - 12.2025
Resource, curate, photograph, price, and sell clothing and accessories
Provide customer service and ship packages
Steady quarterly business with a 100% positive feedback Rating
CEO
GeorgeTown Turbo Wash
12.2024 - 08.2025
Developed web design and marketing strategies to enhance online presence.
Prepared accurate quotes to ensure clear project scope and client expectations.
Overland Summer Camp, 07/01/24, 07/31/24, 1-week hiking climbed Mount Kilimanjaro, Tanzania, 1-week Safari Tanzania, 1-week Living Water Children's Center - volunteer in a school teaching English
Hiking, 2023, Norway, 2022, Swiss Alps, Switzerland, 2022, Chamonix, France, French lessons in the mornings, 2021, Sierras, California, 2021, Pemigewassett Summer Camp, New Hampshire, 4 weeks, sports camp
Culinary classes, 08/01/21, Sur la Table, Washington, DC, 07/01/20, Sur la Table, Washington, DC, 06/01/19, Sur la Table Summer Cooking Camp, Washington, DC, Classic Croissant Workshop, Perfect Stuffed Pasta, Classic Macaron Workshop, From Scratch Ravioli, Take & Bake Pie, French Pastry for Fall, French Comfort Cooking
Interests And Athletics
Tennis
Soccer, captain of the JV team
Surfing
Hiking
Traveling - learning about new cultures
References
Available upon request
School Experiences
CEO of Car Club, 01/01/24, 01/01/25, Events planning, The yearly Car show, Bake Sale management, Fundraising
French & culture trip, 01/01/25, 01/31/25, Practicing the French language, Learning about French culture
JV Soccer Captain, 01/01/24, 01/01/25, Helping planning practices, Leading the team into games and practices, Pre-game/Practice equipment organization, Managing
Internships And Work Experience
CEO of GeorgeTown Turbo Wash, My Start Up, 01/01/24, Currently, Customer service, Power washing Services, Web design, and Marketing, Quoting, 100% positive feedback rating
Depop Seller, My Side Hustle, 01/01/24, Currently, Customer service, Detailing cleaning, Marketing, Photograph, pricing, and Post office drop off, 4.91/5 Rating
UberEats Biker, My Side Hustle, 01/01/24, Currently, Customer service, Deliveries, Labour, Navigation
EBay store owner, My Side Hustle, 01/01/22, 01/01/25, Resource, curate, photograph, price, and sell clothing and accessories, Provide customer service and ship packages, Steady quarterly business with a 100% positive feedback Rating
Intern, Soccer Post, Manhattan, NY, 01/01/24, 01/31/24, Retail, Restocking, Marketing, Customer service