Nicole Massey
Columbia,SC
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
11
11
years of professional experience
Work History
Bakery Clerk
Tiffany's Sweets, Eats and Meeting Place
Columbia, SC
03.2021 - 07.2024
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Operated cash register to process customer orders accurately and efficiently.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service collecting all of the desired products for the customer and boxing according to customers needs.
- Communicating with bakery staff when product is running low.
- Working one-on-one with a customer to place an order for bakery items.
- Answering phone calls in a timely and professional manner
Wholesale Problem Solver/Tier One Associate
Amazon
West Columbia, SC
11.2017 - 10.2019
- Processing quarantined orders in a timely manner while maintaining scrap goal for the day.
- ensuring safety of the Packers, binner, and ship clerk.
- providing the best product for out customer while meeting the promised delivery date.
- Communicating with the process assistant and the Manager when issues arise.
- Developed an excel spreadsheet to identify trends within the CAE3 department to reduce the amount of books that are not being finalized.
- ship packages to customers.
- pack Multi's.
- Cover Submission trained.
- Lamination trained.
- TDR certified.
Member Service Representative
YMCA
Columbia, SC
12.2013 - 01.2018
- interacted with Members to ensure satisfaction with monthly YMCA memberships.
- registered members and participants for numerous programs and camps.
- successfully handled customer concerns and complaints with billing issues.
- organizing and filing all membership paperwork when not assisting members.
- answering phone calls in a timely and professional manner.
- providing detailed tours while focusing on potential members specific area of interest.
Education
Bachelor of Arts - Sociology
Regis College
Weston, MA05-1995
Skills
- Display Case Setup
- POS System Operation
- Stock Rotation
- Work Prioritization
- Quality Assurance
- Display Maintenance
Timeline
Bakery Clerk
Tiffany's Sweets, Eats and Meeting Place
03.2021 - 07.2024
Wholesale Problem Solver/Tier One Associate
Amazon
11.2017 - 10.2019
Member Service Representative
YMCA
12.2013 - 01.2018
Bachelor of Arts - Sociology
Regis College
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