Summary
Overview
Work History
Education
Skills
Timeline
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Nicole May

Canton,GA

Summary

Results-driven hospitality professional prepared to excel. Expertise in client relations, budget management, and logistics coordination. Proven track record in delivering exceptional client experiences through meticulous planning and effective team leadership. Reliable and adaptable, with a keen eye for detail focused on achieving results.

Overview

18
18
years of professional experience

Work History

Catering and Events Manager

Tropical Smoothie Café
02.2020 - 01.2025
  • Managed catering and events for 9 cafes.
  • Managed multiple calls, emails, and text messages from clients daily.
  • Managed budgets and resources effectively, ensuring maximum value for clients and the company.
  • Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
  • Achieved consistent on-time delivery of catering orders by implementing efficient scheduling systems.
  • Implemented innovative marketing strategies to attract new clientele and expand business reach.
  • Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
  • Addressed any client concerns promptly leading to positive feedback from satisfied clients.
  • Increased repeat business from satisfied customers due to exceptional service delivery during events.
  • Maintained excellent food quality standards by creating menus tailored to specific client requirements.
  • Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Interim District Manager

Tropical Smoothie Café
08.2021 - 12.2021
  • Managed 9 cafes across multiple cities.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining the current clientele base.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Volunteer Coordinator

Brookwood Elementary School
08.2009 - 05.2016
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Manage and delegate activities to approximately 50 volunteers.
  • Designed volunteer recognition programs that acknowledged contributions and motivated continued involvement.
  • Worked with program teams to identify and match volunteers with appropriate activities.

Real Estate Legal Assistant

Seago & Carmichael, LLC
02.2007 - 05.2008
  • Increased accuracy of document preparation by diligently proofreading and revising materials before submission to attorney or client.
  • Enhanced client satisfaction by efficiently managing legal documents and correspondence.
  • Supported attorney-client relationships through clear communication and prompt response to inquiries, fostering trust and professionalism.
  • Developed a strong understanding of zoning laws and regulations to assist clients in navigating complex real estate matters effectively.
  • Improved office organization by implementing a comprehensive filing system for all property records and legal documents.
  • Managed multiple real estate closings simultaneously, ensuring timely completion of necessary tasks.
  • Assisted attorneys with case preparation and legal research, resulting in positive outcomes for clients.
  • Facilitated successful real estate transactions by preparing, reviewing, and finalizing relevant paperwork.
  • Communicated pertinent information to approximately 20 per day clients via phone, email, and mail.
  • Researched statutes, decisions, legal articles, and codes.

Education

No Degree - Psychology

Georgia Gwinnett College
Lawrenceville, GA
12.2014

Skills

  • Records management
  • Guest relations
  • Schedule and project management
  • Operations oversight
  • Budgeting & Invoicing
  • Business growth
  • Microsoft Office
  • Fundraising & marketing events
  • Administrative skills
  • Payroll
  • Catering coordination
  • Leadership skills

Timeline

Interim District Manager

Tropical Smoothie Café
08.2021 - 12.2021

Catering and Events Manager

Tropical Smoothie Café
02.2020 - 01.2025

Volunteer Coordinator

Brookwood Elementary School
08.2009 - 05.2016

Real Estate Legal Assistant

Seago & Carmichael, LLC
02.2007 - 05.2008

No Degree - Psychology

Georgia Gwinnett College

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Nicole May