Nicole Maye
Snow Hill,NC
Summary
Mental health and operations leader providing direct counseling, risk assessment, and crisis response in high-need settings. Combines evidence-based therapy, suicide and self-injury evaluation, and diagnostic assessment with supervision, investigative reporting, corrective action follow-up, and staff training to support safe, compliant, client-centered services.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Licensed Clinical Mental Health Counselor
NC Department of Adult Corrections/DPS-DJJ
07.2023 - Current
- Performed mental health triage/screening, crisis intervention, assessments, diagnostics, treatment planning, and suicide/self-injury evaluations to ensure comprehensive care and effective discharge planning
- Delivered direct psychological services to Offenders/Juveniles addressing diverse emotional/behavioral issues, including situational stressors, severe mental illness, personality disorders, and chronic medical conditions
- Use evidence-based counseling approaches and modalities i.e. Cognitive Behavior Therapy (CBT), Person-centered Therapy, Solution-focused Therapy (SFT), Psychodynamic Therapy, Motivational Interviewing to address mental health, behavioral, and emotional issues
- Conduct risk assessments for Offenders/Juveniles with a history of violent and/or sexual crimes
- Collaborated with Psychiatrist to evaluate Offender symptoms and treatment plans, facilitating informed medication management decisions
- Handled on-call crisis interventions.
- Entered clinical documentation into electronic medical record system.
Licensed Clinical Mental Health Counselor/Acute Clinician
Brynn Marr Hospital
07.2026 - 10.2026
- Conduct individual and group therapy sessions
- Assess the clinical needs of patients
- Analyzed and interpreted data to inform treatment recommendations and prioritize patient care
- Recognize patient's level of psychosocial development and modify approaches accordingly
- Documented patient interactions and treatment details in service notes to maintain accurate records and support continuity of care
- Advocated for patient rights and needs, ensuring their voices were heard during treatment processes
- Responded therapeutically during crises to ensure patient safety
- Complete required documentation according to facility policy and in accordance with professional standards
Licensed Clinical Mental Health Counselor (Virtual)
Pride in North Carolina, LLC
03.2025 - 10.2026
- Use evidence-based counseling approaches and modalities i.e. Cognitive Behavior Therapy (CBT), Person-centered Therapy, Solution-focused Therapy (SFT), Psychodynamic Therapy, Motivational Interviewing to address mental health, behavioral, and emotional issues
- Assign diagnosis based on criteria in The Diagnostic and Statistical Manual of Mental Illnesses (DSM)
- Interview persons, review Electronic Medical Record (EMR), and gather additional information for the purpose of completing Comprehensive Clinical Assessment (CCA), and other assigned assessment tools
- Determined level of care and services required to enhance client overall mental and physical health
- Identified problematic areas outside mental health diagnosis impacting client well-being and functionality
- Documented clinical findings in EMR to ensure accurate patient records and continuity of care
Management Investigator Supervisor
Caswell Developmental Center
03.2021 - 07.2023
- Interviewed, hired, and supervised Management Investigators
- Trained Management Investigators and Administrators on investigation procedures and updates to ensure compliance and improve investigative quality
- Conducted facility investigations (Resident Rights, Systems, Administrative)
- Interviewed staff, residents, and others to ensure thorough investigation
- Reviewed video surveillance, facility records, HR policies, and ICF documentation to gather evidence for producing actionable outcomes and recommending corrective actions
- Authored detailed investigation reports and presented findings to Just Cultural Panel (JCP) to inform decision-making and enhance accountability
- Monitored corrective action plans to ensure completion and compliance
- Authored and regularly reviewed investigation guidelines and procedures
- Assisted with additional tasks directed by Standards Management Director, Programming Director, or Center Director
Lead Intensive In-Home Therapist
Pride in North Carolina
05.2022 - 07.2023
- Use evidence-based counseling approaches and modalities i.e. Cognitive Behavior Therapy (CBT), Person-centered Therapy, Solution-focused Therapy (SFT), Psychodynamic Therapy, Motivational Interviewing to address mental health, behavioral, and emotional issues
- Used assessment tools to develop and/or update Comprehensive Clinical Assessment (CCA), Person Centered Plan (PCP), Behavior Support Plan (BSP), and/or to make referrals for additional support services
- Monitored service progression to identify necessary revisions and additional support services
- Facilitated therapeutic and culturally sensitive interactions among staff and families
- Investigated and resolved complaints from client, family, staff, and other stakeholders
- Reviewed staff documentation in Electronic Medical Record (EMR) for accuracy and compliance
- Hired, trained, and supervised IIH staff to ensure high-quality service delivery
- Executed human resource duties according to regulations
- Reviewed new intake packets and client appropriateness to participate in Intensive In-Home Services (IIH)
Developmental Service Manager
Caswell Developmental Center
05.2017 - 03.2021
- Managed Intellectual Developmental Disability/Mental Illness (IDD/MI) homes and facilitated comprehensive programming, services, and evaluations for assigned residents
- Collaborated with departmental staff to establish and implement tailored services for IDD/MI population
- Established atmosphere fostering growth and development for residents and staff
- Served as Management designee in Administrative, Systems, and Resident Rights investigations
- Authored comprehensive reports of investigation findings to submit to Administrators and Just Culture Panel (JCP)
- Ensured compliance with Intermediate Care Facilities (ICF), state, and federal guidelines
- Assisted in developing and implementing plans of correction to ensure compliance with governing policies and procedures
- Spearheaded creation of "Step-up" program to facilitate successful community integration for residents
- Interviewed, hired and supervised staff
- Represented facility in mediation and grievance hearings
- Served as acting charge during absence of Residential Services Director in the absence of the Residential Services Director
Clinical Mental Health Counselor (Intern)
Dixon Social Interactive Services
01.2018 - 12.2018
- Use evidence-based counseling approaches and modalities i.e. Cognitive Behavior Therapy (CBT), Person-centered Therapy, Solution-focused Therapy (SFT), Psychodynamic Therapy, Motivational Interviewing to address mental health, behavioral, and emotional issues
- Facilitated individual and group therapy sessions to promote client engagement and therapeutic progress.
- Completed SACOT and Mental Health Assessment
- Interviewed potential clients for participation in Substance Abuse Comprehensive Outpatient Treatment (SACOT)
- Connected clients with appropriate community resources to support their recovery.
- Networked with community organizations to enhance awareness of mental health and substance abuse issues.
- Maintained confidentiality and continuity of care in accordance with company policies/procedures
- Completed documentation in accordance with company policies
- Clinical documentation in client records
Advocate
Caswell Developmental Center
01.2010 - 03.2017
- Conducted inquiries to evaluate evidence for initiating formal Advocacy investigations of resident rights violations
- Gathered information and documentation needed to investigate rights violations
- Briefed case findings with supervisor and colleagues
- Compiled comprehensive report detailing investigation findings for review by stakeholders
- Presented investigation findings to Center Administrators and Human Rights Committee
- Ensured service delivery that follows Intermediate Care Facility (ICF) guidelines
- Led team operations during Advocate II's absence
- Guided residents in understanding and advocating for their rights
Qualified Mental Retardation Professional
Caswell Developmental Center
05.2005 - 01.2010
- Coordinated and tailored services for residents with diverse mental and physical disabilities to enhance individual care
- Chaired Habilitation Team and authored treatment plans to meet resident strengths and needs
- Conducted monthly compliance reviews of residents' records to ensure adherence to regulatory standards
- Ensured service delivery that followed Intermediate Care Facility (ICF) guidelines
- Partnered with Advocacy to conduct violations client right and interviewing staff
- Debriefed with staff after investigations and/or significant events Authored comprehensive reports of investigation findings and submitted to
- Management for review, approval and recommendations
- Trained/in-serviced staff of facility policy changes/updates
- Represented facility in mediations/ staff grievances
- Assisted in developing and implementing plans of corrections to ensure compliance with governing policies and procedures
- Completed employee evaluations and issued corrective/disciplinary actions
- Served as acting charge in absence of Division Director, overseeing daily operations and staff management. in absence of Division Director
Education
Master of Science - Clinical Mental Health Counseling
Capella University
Minneapolis, MN12-2018
Bachelor of Arts - Psychology/Justice Studies
North Carolina Wesleyan College
Rocky Mount, NC12-2000
Skills
- Clinical assessment
- DSM diagnosis
- Crisis intervention
- Treatment planning
- EMR documentation
- Evidence based therapy
Certification
- Licensed Clinical Mental Health Counselor (LCMHC)
- National Certified Counselor
- Specialized Violence Risk Assessment Practices in Adult Corrections: Using the Violence Risk Appraisal Guide
- Eastern Region Behavioral Health Test Administration and Scoring Training for the PAI, SIMS, and MMP
- Core Competency Model for Corrections: Self-Directed Violence Risk Assessment and Management Training
- Basic Life Support (CPR and AED)
Timeline
Licensed Clinical Mental Health Counselor/Acute Clinician
Brynn Marr Hospital
07.2026 - 10.2026
Licensed Clinical Mental Health Counselor (Virtual)
Pride in North Carolina, LLC
03.2025 - 10.2026
Licensed Clinical Mental Health Counselor
NC Department of Adult Corrections/DPS-DJJ
07.2023 - Current
Lead Intensive In-Home Therapist
Pride in North Carolina
05.2022 - 07.2023
Management Investigator Supervisor
Caswell Developmental Center
03.2021 - 07.2023
Clinical Mental Health Counselor (Intern)
Dixon Social Interactive Services
01.2018 - 12.2018
Developmental Service Manager
Caswell Developmental Center
05.2017 - 03.2021
Advocate
Caswell Developmental Center
01.2010 - 03.2017
Qualified Mental Retardation Professional
Caswell Developmental Center
05.2005 - 01.2010
Master of Science - Clinical Mental Health Counseling
Capella University
Bachelor of Arts - Psychology/Justice Studies
North Carolina Wesleyan College