Nicole McCullough

Conducted inspections of accounts and delivered monthly reports.
Managed multiple contracts remotely, including local and national agreements worth up to $56,000 per year.
Utilized digital tools for client communication and contract management, ensuring client satisfaction and service improvements.
Trained and mentored new hires through remote coaching and hands-on support.
Followed up on contract goals through digital reviews and feedback sessions.
Acquired new business leads and accounts.
Ensured every contact is satisfied with our services.

• Customer Service, making food items, serving customers, pouring beer, cleaning after shift and during. Most days I worked alone serving the whole bar.I used my multitasking skills to keep things running smoothly and serve customers needs.

• I started as a temporary helping out a Technician who was injured and also Christmas installs, then was hired as an installer in 2015.
• I was given a Technician route once one was available.

• Customer service, visual merchandising and cash register duties. I left when I went into labor with my daughter and could no longer pay child care expenses for 2 kids.

• Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
• Handled scheduling of employees time and area coverage
• Closing duties: closing cash wraps, locking all exterior doors, counting cash on hand in all safes.
• Visual displays: set up and take downs
• Price adjustments and refunds both over the phone and in person.
• Handled thousands of dollars worth of tax return refunds during tax season.