Nicole Mccullough
Trevose,PA
Summary
Offering solid foundation in leadership and operational management, eager to learn and develop in fast-paced drilling environment. Delivers strong grasp of safety procedures and site coordination, essential for effective site management. Ready to use and develop project management and team leadership skills in management role.
Overview
19
19
years of professional experience
Work History
Care Coordinator/caregiver
Help At Home Health Care
Horsham, PA
08.2020 - Current
- Coordinated patient care plans, ensuring alignment with individual needs and preferences.
- Monitored patient progress and adjusted care plans as necessary for optimal outcomes.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
- Activities of Daily Living (ADLs) & Safety Performed specialized care for clients with conditions such as Alzheimer’s, dementia, and Parkinson’s, using de-escalation techniques to manage challenging behaviors
Salon Manager
Ulta
Warrington, PA
05.2016 - 10.2019
- Managed daily salon operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored staff in product knowledge and service techniques to enhance team performance.
- Developed promotional strategies to increase sales and attract new clients within the local market.
- Oversaw inventory management, optimizing stock levels to meet customer demand efficiently.
- Collaborated with corporate teams to align local initiatives with company goals and standards.
- Resolved customer concerns swiftly, enhancing loyalty and maintaining a positive salon reputation.
- Managed cash flow, business transactions, banking, and accounting processes.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Manager
Hair Cuttery
Warrington, PA
11.2006 - 12.2014
- Oversaw daily salon operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in hair cutting and styling techniques.
- Implemented inventory management processes to optimize product availability and reduce waste.
- Developed marketing strategies to promote services and increase client engagement.
- Analyzed performance metrics to identify areas for operational improvement and staff development.
- Resolved customer complaints effectively, enhancing overall client retention rates.
Education
Bachelor of Science - Applied Psychology
Capella University
Minneota, MNAssociate of Science - Health Administration
Community College of Philadelphia
Philadelphia, PA06.2020
License - Cosmology
Empire Beauty School
Philadelphia, PA2005
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Goal setting
Strategic planning
Operations management
Timeline
Care Coordinator/caregiver
Help At Home Health Care
08.2020 - Current
Salon Manager
Ulta
05.2016 - 10.2019
Manager
Hair Cuttery
11.2006 - 12.2014
Bachelor of Science - Applied Psychology
Capella University
Associate of Science - Health Administration
Community College of Philadelphia
License - Cosmology
Empire Beauty School