Nicole McDonnell
Summary
Results-driven Administrative Assistant with over 20 years of experience leading operational improvements in retail and office environments. Expertise in optimizing workflows, enhancing customer and vendor relations, and managing accounts payable and receivable. Proven ability to foster productive work environments that support both employee and customer success through strategic leadership and collaboration.
Overview
27
27
years of professional experience
Work History
Accounting Administrator
Marketing Communications, Inc.
Walker, MI
09.2019 - Current
- Collaborated within a team on invoicing, accounts payable, inventory management, HR tasks, customer service, credit card contract negotiations, multistate sales tax payments, and freight processing.
- Utilized QuickBooks and Microsoft Office for accounting tasks, managed credit card processing, and maintained office organization and scheduling.
- Managed accounts payable and receivable processes effectively.
- Prepared financial statements for monthly reporting and analysis.
- Processed payroll and ensured compliance with tax regulations.
Office Manager
G.B. Russo and Son
Grand Rapids, MI
07.2003 - 08.2019
- Managed all aspects of running a retail office, including accumulating and filling out invoices, entering and paying bills, and writing checks.
- Special skills needed for this job are experience with Microsoft Word, Excel, and QuickBooks Pro.
- Executed additional responsibilities as Office Manager by engaging with customers, creating gift baskets, preparing and baking bread, overseeing food prep, opening and closing store, managing cashiers, and reconciling cashier drawers.
Accounts Receivable Clerk
USF Holland - Division Of YRC Worldwide
Holland, MI
04.2005 - 11.2005
- Processed customer invoices, ensuring payments were received within company timelines.
- Maintained accurate account records using internal accounting software, facilitating efficient financial reporting.
- Communicated with customers about outstanding balances and negotiated payment arrangements to support cash flow.
Cashier
G.B. Russo and Son
Grand Rapids, MI
07.2002 - 07.2003
- Received and recorded stock, stocked and organized products, conducted annual inventory, and handled cashiering.
- Processed customer transactions efficiently and accurately at a local grocery store.
- Handled cash, credit, and debit payments with attention to detail.
- Maintained a clean and organized checkout area for smooth operations.
Customer Service
Siegel Jewelers
Grand Rapids, MI
03.2000 - 07.2002
- Received and recorded special orders and repairs, repaired and cleaned jewelry, contacted customers and vendors, and managed customer relations to ensure satisfaction.
- Utilized excellent customer communication and problem-solving techniques to address inquiries and resolve issues effectively.
- Provided excellent customer service to library patrons.
- Provided customer service support to existing national accounts.
- Analyzed customer feedback to improve customer service experience.
Sales Consultant
Siegel Jewelers
Grand Rapids, MI
09.1999 - 03.2000
- Recorded and prepared incoming/outgoing inventory, set up display cases, and managed special orders to enhance customer relations.
- Delivered exceptional customer service to enhance client satisfaction and engagement.
- Assisted clients in selecting jewelry to match their personal style and preferences.
- Maintained inventory levels, ensuring product availability for customers and sales events.
Education
Degree - Accounting/Bookkeeping, communication
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma - academics, band
East Kentwood High School
Kentwood, MISkills
- QuickBooks
- QuickBooks Pro
- Credit processing
- Document management
- Workflow optimization
- Microsoft Office
- Excel
- Microsoft Word
- Scheduling
- Problem solving techniques
- Interpersonal communication
- Customer communication
Timeline
Accounting Administrator
Marketing Communications, Inc.
09.2019 - Current
Accounts Receivable Clerk
USF Holland - Division Of YRC Worldwide
04.2005 - 11.2005
Office Manager
G.B. Russo and Son
07.2003 - 08.2019
Cashier
G.B. Russo and Son
07.2002 - 07.2003
Customer Service
Siegel Jewelers
03.2000 - 07.2002
Sales Consultant
Siegel Jewelers
09.1999 - 03.2000
Degree - Accounting/Bookkeeping, communication
Grand Rapids Community College
High School Diploma - academics, band
East Kentwood High School