Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Mcnamara

Muskegon

Summary

  • Knowledgeable young women with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Cashier

BP Gas Station Service
02.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

FRONT DESK

Mona lake inn
05.2021 - 06.2022
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner

Assistant Store Manager

Shell Gas station
03.2015 - 09.2020
  • Employee scheduling
  • Hiring and training
  • Ordering and receiving supplies.
  • Created and meet budgets
  • Maintain pumps and fuel supply.
  • Managed inventory levels, optimizing stock to meet customer demand effectively.
  • Oversaw daily operations, ensuring compliance with safety and environmental regulations.
  • Resolved customer complaints effectively, improving overall satisfaction ratings.
  • Coordinated maintenance schedules for equipment, ensuring operational efficiency and reliability.
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.

Burger King Crew Member

Burger King
01.2014 - 01.2015
  • Meeting and greeting customers.
  • Taking food and drink orders
  • Preparing food and drink orders
  • Providing excellent customer care.
  • Assume the responsibility of maintaining a cleanly work environment.
  • Delivered exceptional customer service, ensuring satisfaction and loyalty.
  • Operated point-of-sale systems efficiently, processing transactions accurately.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Prepared food items according to quality and safety standards.
  • Collaborated with team members to optimize workflow during peak hours.
  • Trained new crew members on operational procedures and best practices.
  • Assisted in resolving customer complaints, enhancing overall dining experience.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Front Desk Receptionist

North Dakota State Hospital-North Dakota Fisheries Management Area
01.2010 - 01.2014
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
  • Greeted and assisted visitors, providing information on services and facility operations.
  • Managed multi-line phone system, routing calls to appropriate departments efficiently.
  • Scheduled appointments for staff and clients, optimizing office calendar management.
  • Maintained accurate records of patient inquiries and interactions using electronic health record systems.
  • Collaborated with healthcare professionals to facilitate effective communication between departments and patients.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Medical Receptionist

Expressway Inn
05.2011 - 04.2013
  • Guest services manager : Help guests check in and out, answer inquiries, and resolve complaints
  • Managed patient check-in and check-out processes to enhance operational efficiency.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
  • Collected room deposits, fees, and payments.
  • Assisted in managing daily financial transactions, ensuring accuracy in cash handling procedures.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Nursery home assistant

Prairie Pointe Assisted Living
06.2002 - 05.2011
  • Administering medication
  • Taking vital signs
  • Applying bandages and dressings
  • Supervising and supporting nursing staff
  • Bathing and grooming the patient daily
  • Maintaining accurate accounting records
  • Managing daily treatment schedules

McDonalds Crew Trainer

McDonalds - The Napoli Group LLC-North Dakota Fisheries Management Area
01.2008 - 01.2010
  • Teaching new hires how to take orders from customers
  • Run the registers
  • Prepare and wrap food, and distribute food to the customers accurately.

Education

Online College - Online Campus

University of Phoenix
06.2025

High school diploma - undefined

Bismarck High School
Bismarck, ND
06.2004

Skills

  • Store Management Experience
  • Assistant Manager Experience
  • Retail Management
  • Management
  • Cash Handling
  • Inventory Control
  • Upselling
  • Human Resources
  • Retail Sales
  • Cash handling
  • Customer service
  • Cash register
  • POS
  • Store management
  • Retail sales
  • Sales
  • Front desk
  • Merchandising
  • Pricing
  • Vital signs
  • Caregiving
  • Senior care
  • Assisted living
  • Word Processing
  • Payroll
  • Dementia care
  • Restaurant experience
  • Communication skills

Certification

  • CPR Certification
  • Certified Home Health Aide

Timeline

Cashier

BP Gas Station Service
02.2025 - Current

FRONT DESK

Mona lake inn
05.2021 - 06.2022

Assistant Store Manager

Shell Gas station
03.2015 - 09.2020

Burger King Crew Member

Burger King
01.2014 - 01.2015

Front Desk Medical Receptionist

Expressway Inn
05.2011 - 04.2013

Front Desk Receptionist

North Dakota State Hospital-North Dakota Fisheries Management Area
01.2010 - 01.2014

McDonalds Crew Trainer

McDonalds - The Napoli Group LLC-North Dakota Fisheries Management Area
01.2008 - 01.2010

Nursery home assistant

Prairie Pointe Assisted Living
06.2002 - 05.2011

Online College - Online Campus

University of Phoenix

High school diploma - undefined

Bismarck High School

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Nicole Mcnamara