Nicole McWilliams
Dollar General
Oreana,IL
6
years of professional experience
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Work History
Sales Key Holder
9 Months- Operated cash register, processed transactions, and balanced drawer with accuracy.
- Opened and closed store, following key holder procedures and security protocols.
- Assisted customers with product location, pricing, and service questions.
- Recovered sales floor, straightened merchandise, and maintained organized aisles.
Customer Service Desk Cashier
2 Years 10 Months- Processed customer purchases, returns, and exchanges using point-of-sale systems with accuracy
- Verified receipts, pricing, and payment methods while following cash-handling procedures
- Assisted customers with order pickup, special requests, and store policy questions
- Balanced cash drawer and prepared closing reports for service desk transactions
Restaurant Waitress
9 Months- Greeted guests, presented menus, and provided attentive dine-in service
- Recorded orders accurately and communicated special requests to kitchen staff
- Delivered food and beverages promptly while maintaining table readiness
- Processed payments, balanced cash drawer, and handled register transactions
Education
High School Diploma
Skills
Competitor awareness
Money handling
Cash handling
Customer service management
Timeline
Sales Key Holder
Dollar General
01.2026 - CurrentRead More
Customer Service Desk Cashier
Menards Inc. - Home Improvement
02.2023 - 12.2025Read More
Restaurant Waitress
Monicals
04.2021 - 01.2022Read More
Argenta-Oreana High School
High School Diploma
Read More