Nicole Melnick
Vitamin And Bodycare Manager
North Hollywood,CA
Summary
Experienced Vitamin Manager at Sprouts Farmer's Market continuously honing managerial skills, with a proven track record in customer service excellence and team leadership as demonstrated by consistently high comps. Enhanced sales through strategic display organization and effective employee training. Bilingual communicator skilled in problem-solving, driving repeat business, and fostering team collaboration to achieve operational goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Vitamin Manager
Sprouts Farmer's Market
West Hills, United States
08.2019 - Current
- Coach team members on CSAT program, leading to increased confidence in customer service, therefore driving repeat business and retention rates.
- Manage department operations effectively, reducing operating costs without compromising quality or service levels.
- Improved store sales through effective knowledge of products, product merchandising and strategic display organization, as well as fostering a customer service as priority attitude in the vitamin and body care department.
- Evaluated employee performance and coached utilizing the "Stop-Observe-Coach" method using "Powerful Questions" to encourage team members coming up with solutions and seeing the bigger picture, as well as constructive feedback to improve skills.
- Stay current on industry trends and emerging products to keep our selection fresh and relevant for customers'' evolving needs. Listened to trends in customers needs from viral trends like those seen on Tik Toc.
- Coordinate seasonal promotions, driving sales growth during peak periods. Ensure On Shelf Availability is consistent.
- Collaborated with other department managers to develop cross-promotional initiatives that benefited multiple areas of the business.
- Enhanced overall store performance by monitoring sales data and adjusting strategies accordingly.
- Assisted customers with special requests or concerns, resolving issues promptly and professionally.
- Streamlined inventory management processes to ensure optimal product availability and minimize stockouts.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies along with core managers to keep department aligned with sales and profit targets.
Sous Chef, Expediter, Server
Kale My Name, Los Angeles
Encino, United States
12.2021 - 08.2022
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
- Plated every dish with perfect presentation to meet strict restaurant standards in vegan excellence and maintain stellar business reputation.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Contributed to successful large events by coordinating meal preparation and execution, exceeding management's expectations on each occasion.
- Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.
- Streamlined kitchen operations, reducing food waste through meticulous inventory management.
Sales Manager
Bouboulina Topanga
Topanga, United States
04.2018 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assisted well known clients with decorum and utmost respect.
- Acted as a moderator between owner of the boutique and it's clientele.
- Increased sales revenue by developing and implementing effective sales strategies and education on precious indigenous oneof-a-kind Southwestern jewelry.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Built lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Elevated clothes visibility, creating unique outfit ideas displayed every day outside of the establishment, adding accessories and art for a successful promotional campaigns.
Education
No Degree - Media Studies
Yavapai College
Prescott, AZ 05.2001 -
Skills
Product merchandising
Inventory management
Sales analysis
Customer service
Employee training
Bilingual
Problem solving
Effective communication
Nutritional counseling
Computer skills
Positive attitude
MS office
Multitasking
Customer relations
Verbal and written communication
Videography
Social Media Management for nonprofit
Logo design
Chief Operations Manager of nonprofit film company
Certified Designated Trainer for Red Robin restaurants (3 locations)
Schedule management
Employee of the Month at Sprouts Farmer's Market and Kale My Name
Recognized by management by both employers for excellence on the job/jobs.
Timeline
Sous Chef, Expediter, Server
Kale My Name, Los Angeles
12.2021 - 08.2022
Vitamin Manager
Sprouts Farmer's Market
08.2019 - Current
Sales Manager
Bouboulina Topanga
04.2018 - 08.2019
No Degree - Media Studies
Yavapai College
05.2001 -