Hi, I’m
Nicole Melson
Portland,TN
Summary
Proven track record in enhancing product quality and customer satisfaction at Shoals Technologies, leveraging expertise in quality assurance checks and exceptional customer assistance. Skilled in cash handling and fostering team cohesion, demonstrated by mentoring roles and efficiency improvements. Exhibits strong work ethic and integrity, ensuring compliance with industry standards. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
Shoals Technologies
Quality Assurance
10.2023 - Current
Job overview
- Championed quality assurance efforts, ensuring consistent delivery of high-quality products and services.
- Supported manufacturing and quality assurance departments by interpreting manufacturing data.
- Implemented quality assurance measures to minimize errors during installations or system updates.
- Implemented quality assurance measures to improve overall product reliability and customer satisfaction.
Speedway Llc
Cashier
01.2023 - 07.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Wood Personel
Manufacturing Operator
04.2022 - 11.2022
Job overview
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
Cracker Barrell Old Country Store
Hostess/server
02.2022 - 04.2022
Job overview
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Walmart
Overnight Stocker
12.2021 - 01.2022
Job overview
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Shoals Technologies
Quality Assurance Analyst
09.2019 - 09.2021
Job overview
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Fixed identified issues to improve workflows.
5 Chefs
Head Dishwasher
02.2019 - 09.2019
Job overview
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Johnsons Crossroads Cafe
Head Dishwasher
10.2018 - 01.2019
Job overview
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Reduced breakage costs by handling fragile items with care during the washing process.
- Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
Education
Aaron AcademyGallatin, TN
High School Diploma
06.2019
Skills
- Quality assurance checks
- Achieved consistent quality assurance by adhering to company specifications and guidelines for beef processing
- Quality Assurance Knowledge
- Quality Assurance adherence
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Order Taking
- Cash register systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance
Shoals Technologies
10.2023 - Current
Cashier
Speedway Llc
01.2023 - 07.2023
Manufacturing Operator
Wood Personel
04.2022 - 11.2022
Hostess/server
Cracker Barrell Old Country Store
02.2022 - 04.2022
Overnight Stocker
Walmart
12.2021 - 01.2022
Quality Assurance Analyst
Shoals Technologies
09.2019 - 09.2021
Head Dishwasher
5 Chefs
02.2019 - 09.2019
Head Dishwasher
Johnsons Crossroads Cafe
10.2018 - 01.2019
Aaron Academy
High School Diploma
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