Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Nicole Melton

Lansing,MI

Summary

Dynamic professional with extensive experience at O'Reilly's Autoparts, excelling in inventory management and customer service. Proven ability to train staff effectively while ensuring compliance with safety standards. Skilled in medical documentation and patient care, with a strong focus on achieving sales targets and fostering team collaboration. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

O'Reilly's Autoparts
Lansing, MI
08.2020 - Current
  • Provided accurate, valid and complete information by using the proper methods/tools.
  • Met personal/team sales targets and call handling quotas.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Kept records of customer interactions, processed customer accounts and filed documents.
  • Followed communication procedures, guidelines and policies.
  • Reviewed or made changes to customer accounts.
  • Researched answers or solutions as needed.
  • Supervised daily operations to ensure efficient inventory management and customer service.
  • Trained staff on product knowledge and customer engagement techniques.
  • Implemented store layout changes to enhance product visibility and accessibility.
  • Coordinated scheduling for staff to optimize coverage during peak hours.
  • Monitored compliance with safety standards and company policies within the store.
  • Assisted in executing promotional events to boost customer interest and sales.
  • Conducted regular assessments of stock levels to maintain optimal inventory flow.
  • Fostered a positive work environment through team-building activities and open communication.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Medical Assistant

Corner Stone Family Med
East Lansing, MI
05.2025 - 07.2025
  • Assisted physicians with patient examinations and medical procedures.
  • Prepared and organized medical equipment for procedures and consultations.
  • Collected patient histories and documented vital signs accurately.
  • Educated patients on medication instructions and follow-up care guidelines.
  • Coordinated lab tests and ensured timely results delivery to physicians.
  • Maintained cleanliness and compliance in examination rooms and work areas.
  • Communicated effectively with patients to address concerns and answer questions.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Education

Medical Assistant -

Ross Medical Education Center
07.2025

Skills

  • Ability to recognize cardiac rhythms
  • Can administer basic urinalysis, urine dipstick, blood typing, strep test, and blood sugar
  • Knowledgeable about insurance coding and administrative procedures
  • Proficient with EKG electrode placement, within 90% accuracy
  • Proven ability to read and perform vital signs
  • Skilled at accurately documenting patient history
  • Understand basic dosage calculations
  • Management
  • Patient care
  • Medical documentation
  • Customer service
  • Inventory management
  • Effective communication
  • Staff training
  • HIPAA compliance
  • Vital sign monitoring
  • Team collaboration

Certification

  • Cosmetology
  • South Carolina, 2011-07 - 2020-02
  • Cut, color, basic knowledge of blood born pathogens, customer service.

Timeline

Medical Assistant

Corner Stone Family Med
05.2025 - 07.2025

Manager

O'Reilly's Autoparts
08.2020 - Current

Medical Assistant -

Ross Medical Education Center

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Nicole Melton