Nicole Mercer
Lake Charles,LA
Overview
12
12
years of professional experience
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Work History
Private Nurse
Acumen Fiscal Agency
Ragley, LA
01.2020 - 11.2025
- Rendered therapeutic nursing interventions for individualized plan of care following homecare guidelines.
- Reported abnormal findings to case manager and physician for immediate intervention orders.
- Facilitated medication management and monitored for side effects or allergic reactions.
- Performed wound care, monitored catheters and recorded food and fluid intake.
- Collected and documented vital signs to track current patient conditions.
- Answered patient and family questions to educate on optimal treatment procedures.
- Maintained reports to provide oncoming shift with full patient status.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
- Coordinated in-home skilled nursing care to patients with diverse physical needs and conditions.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Administered medications and documented adverse reactions to maintain patient safety.
- Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
Bakery Clerk
Rouses Market
Moss Bluff , LA
02.2022 - 04.2022
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Provided customers with detailed information about available services and products in bakery.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Adhered to food safety protocols to protect customers.
- Replenished bakery cases and faced products throughout each shift.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Consulted with customers to provide advice about designs and document requirements.
Cleaning Technician
Home Sweet Home Cleaning
DeQuincy, LA
01.2021 - 12.2021
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Performed frequent inspection and maintenance activities according to client expectations.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
Bakery Clerk
Sam's Club
Lake Charles, LA
02.2020 - 06.2020
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Operated POS system to process bakery sales transactions.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Provided customers with detailed information about available services and products in bakery.
- Replenished bakery cases and faced products throughout each shift.
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Consulted with customers to provide advice about designs and document requirements.
Private Nurse/Executive Assistant
Tiera Mcquarter
Las Vegas, NV
03.2019 - 12.2019
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed daily invoices, reports and proposals.
- Coordinated meeting and work schedules for staff teams and executives.
- Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
- Performed wound care, monitored catheters and recorded food and fluid intake.
- Facilitated medication management and monitored for side effects or allergic reactions.
- Modeled ADL protocols to assist patients and family members for continuity of care for patients.
- Discussed individualized education to answer questions for patients and family.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
Plant Security Officer
Weiser Security
Westlake, LA
03.2016 - 07.2019
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Reported safety hazards for remediation response.
Plant Security Officer
Allied Universal Security Services
Westlake, LA
01.2014 - 03.2016
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Responded to accidents and administered first aid to individuals.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Safeguarded entrances using scanning equipment to keep lines moving.
Education
License Practical Nurse - Nursing
Texas County Technical College
Houston, MO05.2005
Certified Medical Technician - Certified Medical Technician
Rolla Technical Institute
Rolla, MO03.2004
High School Diploma -
Salem High School
Salem, MO.05.2003
Skills
- Procedure Room Preparation
- Care Coordination
- Patient Care Assessment
- Compassionate and Caring
- Decision Making
- Clear Patient Communication
- Critical Thinking
- Proper Phone Etiquette
- Strong Problem Solver
- Social Media Knowledge
- Customer Service
- Visitor Greeting
- Correspondence and Memos
Timeline
Bakery Clerk
Rouses Market
02.2022 - 04.2022
Cleaning Technician
Home Sweet Home Cleaning
01.2021 - 12.2021
Bakery Clerk
Sam's Club
02.2020 - 06.2020
Private Nurse
Acumen Fiscal Agency
01.2020 - 11.2025
Private Nurse/Executive Assistant
Tiera Mcquarter
03.2019 - 12.2019
Plant Security Officer
Weiser Security
03.2016 - 07.2019
Plant Security Officer
Allied Universal Security Services
01.2014 - 03.2016
License Practical Nurse - Nursing
Texas County Technical College
Certified Medical Technician - Certified Medical Technician
Rolla Technical Institute
High School Diploma -
Salem High School