NICOLE MEZA

Facilitated guest communications before, during, and after stays to enhance experiences. Delivered professional customer service by swiftly addressing complaints and emergencies. Oversaw check-in and check-out processes, ensuring smooth transitions for guests. Scheduled cleaning teams and conducted inspections to maintain property standards. Coordinated routine maintenance tasks and responded to urgent repair needs efficiently. Managed financial aspects including payment collection and expense tracking for budgeting. Developed property listings with optimized content to maximize booking potential. Ensured compliance with local regulations while maintaining accurate records of transactions.

• Implemented a new system for tracking bookings, payments, cancellations, reviews.
• Processed payments through secure payment gateways like Stripe.
• Responded to guest inquiries in a timely manner by phone, email, or text.

• -Ensured the CEO’s priorities were met by acting as a liaison between the CEO and the executive management team and supporting his efforts to ensure the efficient operation of the executive offices
• -Independently managed multiple tasks and projects with competing priorities and deadlines, providing support to all departments, and coordinated meetings for internal and external parties.
• -Provided support to general and outside counsel with producing discovery, coordinating hearings and mediations, drafting corporate, commercial, and legal documents, maintaining digital and paper files, and a legal project management system.
• -Assisted in managing a broad real estate portfolio in excess of $1B, coordinated real estate closings for multifamily, hotel, and commercial properties, coordinated various multi-million-dollar CMBS and construction loan closings, efficiently coordinated with lenders, appraisers, underwriters, attorneys, and title agents in order to ensure a smooth and successful closing process
• -Filing, organizing, scanning, copying and faxing legal documents
• -Processing invoices
• -Communicating with clients through phone
• -Managing attorneys’ calendar, coordinating meeting and appointment, travel to and from the meeting
• -Tracking documents for execution

• -Handled 50+ incoming phone calls per day
• -Manage the front office, greet customers
• -Order and organize office supplies
• -Order lunch for lunch and learns
• -Event coordination
• -Customer Service
• -Retrieves messages from voice mail and forwards them to appropriate personnel.
• -Answers questions about the organization and provides callers with addresses, directions, and other Community information.
• -Receives, sorts, and routes mail.
• -Performs other clerical duties as needed, such as filing, photocopying.
• -occasionally lift and/ or move up to 10 pounds

• -Create medical records for each patient.
• -Assist with Telephone functions
• -Schedule patient treatments / procedures / Follow ups
• -Ensures Customer Satisfaction and Patient Retention rates are as high as possible
• -Conduct patient follow up evaluations to track progress before and after results
• -Professionally communicates with patient complaint cases to preserve company integrity / prevent negative reviews etc. and reports problem cases to management.
• -Charge patients for programs / treatments at checkout
• -Ensures patient treatment plan compliance via email, text and phone communications
• -Facilitates any physician requests throughout the day
• -Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice

• -Handle customer questions and complaints by phone
• -Handle 50+ customer interactions per day
• -Giving Detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
• -Collect source data such as customers names, address, phone numbers, credit card information for customers and enter data into customer service software.
• -Book Flights
• -Confirming itineraries and itinerary changes
• -Assisting with or completing flight reservations for customers

• -Assist with Billing
• -Advocate for Patients with Insurance Companies.
• -Reconcile Co-Payments.
• -Resolve Insurance Billing Issues.
• -Assist with General Office Duties
• -Answer Telephones, Schedule Appointments, Handle Correspondences.
• -Monitor and Order Inventory of Medical Supplies and Equipment.
• -Relaying Patient Questions to Physician.
• -Update Patient Medical Records.
• -Assist in Surgery
• -Adhere to all Infection, Safety, and Quality Control Standard
• -Administer Injections, Draw Blood, and Arrange Prescription Refills
• -Prepare Operation Rooms, Sterilize and Setting Up Equipment.
• -Receive, Prepare and Educate Patients of Procedure.
• -Convey Information Supplied by the Physician.
• -Explain Post Operation Guidelines and Medication Instructions to Patients.

• -Responsible for Bank Courier Transactions
• -Assisted in Invoice Reviewing and Payment Preparation.
• -Processed Payments for Purchase Orders.
• -Received and Analyzed Multiple Client Account Claims and Disputes.
• -Safeguarded Confidential Information.
• -Assisted with General Office Duties
• -Answered Emails, Handled Correspondences, Coordinated Meetings
• -Organized and Maintained Filling System for Data Entries
• -Provided Consistent Verbal and Written Communication between Clients, Company’s Offshore Offices

• -Assisted with General Office Duties
• -Answered Telephones, Handled Correspondences, Coordinated Meetings
• -Monitored and Ordered Inventory of Office Supplies.
• -Processed Invoices and Payments for Purchase Orders
• -Organized and Maintained Filling System for Data Entries
• -Assisted Event Coordinator
• -Created Event Proposals and Presented to Potential Sponsors
• -Maintained a Presentable, Professional, and Positive Demeanor at All Times
• -Prepared Marketing Promotions of Activities and Programs
• -Provided Consistent Verbal and Written Communication with Sponsors