Nicole Miller
Glendale,AZ
Summary
Results-driven Marketing Specialist bringing expertise in Account Management and Social Media Marketing. Natural leader with exceptional skills in customer relations, organization and event coordination. Manages competing priorities with organized and resourceful approaches. Collaborative leader with dedication to partnering with coworkers to promote an empowering work culture. Highly committed with hardworking mentality to maintain quality of services and positive brand image.
Overview
6
6
years of professional experience
Work History
Marketing Assistant
Lectric EBikes
01.2022 - Current
- Manages Amazon Account to ensure brand image and customer satisfaction are exceptional
- Schedules and fabricates creative social posts utilizing customer engagement techniques across all media platforms (IG, FB, Twitter, Youtube, LinkedIn, Amazon)
- Designs and facilitates team events to contribute to work culture and coordinates company-wide volunteer opportunities
- Responsible for ensuring all high profile customers are given timely and exceptional customer service when required
- Actively listens to customers to troubleshoot and problem-solve both technical and shipping issues that arise
- Receives top ten customer satisfaction reviews while maintaining sufficient calls and emails
- Proficient in using different online systems and forums related to marketing posts and customer engagement ( Sprout, Attentive, Stamped, Amazon, Gladly, Shopify, Excel )
Recreational Equipment, Inc
11.2020 - 01.2022
- Works with a two member team to fulfill online orders and process outgoing shipments with an average fulfillment of 98%
- Organizes multi-day camping and bike rentals for customers
- Consistently exceeds member conversion rate expectation by 18%
- Mentors new team members on expectations and processes throughout the store
- Lends expert knowledge and experience to customers on topics such as climbing, camping, biking and paddling
Discover GCU Host
09.2019 - 03.2021
- Oversaw visitation of up to 300 out-of-state prospective students each weekend
- Provided tours and facilitated activities for guests
- Hosted information panels with one other team member to educate prospective students on the current statistics and opportunities GCU has to offer
Intern
Christian Family Care Adoption and Foster Care Agency
05.2020 - 12.2020
- Utilized Extended Reach to file and organize client data
- Contacted up to twenty mentors daily to schedule meetings and conduct monthly evaluations
- Conducted research to further the company’s impact on the foster population in the mentor program
Camp Counselor
Sky Ranch Christian Camps
01.2018 - 01.2019
- Cooperated with members of a team to manage and execute detailed daily schedule
- Provided alternate programming opportunities in the event of poor weather
- Worked alongside maintenance to reset cabins and ensure camp cleanliness
- CPR certified and trained in Hospitality / Guest Service and Ministry Safety
Education
Bachelor of Science - Psychology, Social Work
Grand Canyon University
Skills
- Content Delivery
- Amazon Account Management
- Optimizing Workflows
- Leadership
- Event Coordination
- Issue and Conflict Resolution
Timeline
Marketing Assistant
Lectric EBikes
01.2022 - Current
Recreational Equipment, Inc
11.2020 - 01.2022
Intern
Christian Family Care Adoption and Foster Care Agency
05.2020 - 12.2020
Discover GCU Host
09.2019 - 03.2021
Camp Counselor
Sky Ranch Christian Camps
01.2018 - 01.2019
Bachelor of Science - Psychology, Social Work
Grand Canyon University
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