Nicole Mills
Newark,NJ
Summary
Dynamic professional with a proven track record at United Airlines, enhancing safety and customer satisfaction. Expert in surveillance and conflict de-escalation, I significantly improved team productivity and customer loyalty. Skilled in both hard (CCTV monitoring) and soft (superior customer service) abilities, my approach boosts efficiency and fosters a secure, welcoming environment.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Meticulous Medical Records Clerk with an eleven year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Reliable Medical Records Clerk with years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
United Airlines
08.2022 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Supervisor/Front Desk Receptionist/FSW
Montclair State University
08.2015 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Representative
New Jersey E-z Pass
08.2020 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Science And Criminal Justice
Colorado Technical University
Colorado Springs, CO07-2026
Associate of Science - Medical Terminology
Drake University
Elizabeth, NJ05-2011
High School Diploma -
West Side High School
Newark, NJ06-2006
Skills
- Patrol operations
- Complex Problem-solving
- Detail-oriented
- Conflict de-escalation
- Superior customer service
- Criminal investigations
- Surveillance
- Report writing
- Computer skills
- CCTV monitoring
- Active listening
- Problem-solving
- Customer service
- Data entry
- Adaptability and flexibility
- Computer proficiency
- Decision-making
- Goal oriented
- Team building
- Attention to detail
- CPR/First Aide Certified
- Training and mentoring
- Medical terminology
- HIPAA compliance
- Medical billing
- Patient care coordination
- CPR
- Medical terminology knowledge
- Phlebotomy
- Professionalism and ethics
- Maintaining confidentiality
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- Certified Security Supervisor (CSS) - International Foundation for Protection Officers (IFPO).
- Aviation Screening Proficiency Series Certificate – Transportation Security Administration.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- MCAS - Microsoft Certified Application Specialist
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
- CPC - Certified Professional Coder
- Health Information Technology Certification (HIT) - Commission on Accreditation for Health Informatics and Information Management Education.
- Compliance Officer Certificate Program–Health Care Compliance Association(HCCA).
- RMA - Registered Medical Assistant
- Obtained SIDA Badge
Timeline
Security Officer
United Airlines
08.2022 - Current
Customer Service Representative
New Jersey E-z Pass
08.2020 - 03.2022
Supervisor/Front Desk Receptionist/FSW
Montclair State University
08.2015 - 09.2022
Bachelor of Science - Science And Criminal Justice
Colorado Technical University
Associate of Science - Medical Terminology
Drake University
High School Diploma -
West Side High School
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