Nicole Monero Guante
Charlotte,NC
Summary
My objective is to make a positive impact in the multifamily industry by applying my education and.Experience to create positive relationships with teammates and residents while exceeding client and/or Company goals.
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Harbor Group Management Company
Charlotte , NC
08.2021 - 12.2023
- Assisted in the operations of 120 units.
- Submitted work orders request.
- Scheduled a daily tour.
- Software use: Yardi, Knock, on-site, Outlook, Excel.
- Greeted clients and prepared new leases.
- Resolved conflict between residents.
- Created move-in and move-out protocols.
- Used 'Knock Software' to follow up on prospects.
- Created positive relationships between residents.
- Managed the renewal process for the residents.
- Reviewed financial statements to meet targets during shift.
Shift Lead Manager
Burger King
Nashua, NH
02.2017 - 07.2020
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Identified source of equipment malfunctions by using various troubleshooting methods.
- Created training manual for all employees to use as reference guide.
- Collaborated with [Number]-person team to improve tracking and work issue logging.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Shift Manager
B Good
Andover, MA
03.2018 - 10.2019
- Managed schedules, accepted time off requests and found coverage for shifts.
- Generated reports to assess performance and make adjustments.
- Increased customer base and market share by promoting product through diverse channels.
- Documented receipts, employee hours and inventory movements.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Education
Some College (No Degree) -
Job Corps Center
Devens, MAHigh School Diploma -
Methuen High School
Methuen, MA05.2017
Skills
- Process improvement strategies
- Solutions development
- Cost reduction and containment
- Performance reporting
- Organization
- Team management
- First Aid/CPR
- Customer service
- Property management
- Leasing and sales
Timeline
Leasing Consultant
Harbor Group Management Company
08.2021 - 12.2023
Shift Manager
B Good
03.2018 - 10.2019
Shift Lead Manager
Burger King
02.2017 - 07.2020
Some College (No Degree) -
Job Corps Center
High School Diploma -
Methuen High School