Nicole Morales
Hayward,CA
Overview
6
6
years of professional experience
Work History
Marketing Specialist
DecorMatters
03.2022 - Current
- Implemented new opportunities and tactics to increase organic user acquisition, retention rate, revenue, etc.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Communicated with CEO and other teams in company.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
Marketing Intern
DecorMatters
11.2021 - 03.2022
- Launched written, video, and image content for marketing channels.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Scheduled social media postings to advertise products and generate site traffic and app purchases.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Strategic Account Executive
AT&T My Wireless
04.2021 - 11.2021
- Worked closely with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with clients and community to promote long-term business growth.
- Represented AT&T at 30 apartment properties in the Bay Area, and managed all of properties' AT&T clients.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Designed, created, and prepared marketing packets for clients.
- Answered multiple phone calls and answered questions from potential and current clients
- Acted as first point of contact, set appointments for prospective clients, and followed up with clients as needed.
Social Media Marketing Manager
Antoniks BBQ
02.2021 - 05.2021
- Analyzed market data to determine and target key audience or segments.
- Collaborated with social media food influencers.
- Developed and implemented strategic, social media marketing plan.
- Used trends in customer industries and marketplaces to shape solutions and drive business approaches.
Social Media and Communications Assistant
California State University- East Bay
09.2020 - 12.2020
- Prioritized raising awareness for Pioneers for H.O.P.E (Helping Our Pioneers Excel) California State University, East Bay's intervention program, addressing food and housing security and serving some of most at-risk students facing homelessness, food insecurity, and other various crises in CSUEB.
- Analyzed key metrics regarding social media channel performance and compiled data into weekly reports.
- Conducted oral history interviews for research.
- Established goals and metrics for projects and tracked project progress and impacts.
Retail Sales Consultant
AT&T
10.2019 - 11.2020
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Shift Supervisor
Starbucks
12.2017 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed store opening and closing procedures and balanced tills.
- Processed customer orders and accurately handled payment transactions.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Applied Arts - Communication Studies, Strategic Communication
California State University- East Bay
Hayward, CA05.2022
Skills
- Data Confidentiality
- Adaptable and Flexible
- Appointment Scheduling
- Calendar Management
- Organizational skills
- Multitasking capabilities
- Time management
- Customer service orientation
- Problem-solving abilities
- Microsoft Office expertise
- Communications Management
Timeline
Marketing Specialist
DecorMatters
03.2022 - Current
Marketing Intern
DecorMatters
11.2021 - 03.2022
Strategic Account Executive
AT&T My Wireless
04.2021 - 11.2021
Social Media Marketing Manager
Antoniks BBQ
02.2021 - 05.2021
Social Media and Communications Assistant
California State University- East Bay
09.2020 - 12.2020
Retail Sales Consultant
AT&T
10.2019 - 11.2020
Shift Supervisor
Starbucks
12.2017 - 10.2019
Bachelor of Applied Arts - Communication Studies, Strategic Communication
California State University- East Bay
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