Nicole Morales
Minot,ME
Summary
Proven Child and Youth Program Assistant at CDC Minot Airforce Base, enhancing child development and parental satisfaction through curriculum planning and exceptional communication.
Demonstrated expertise in safe food handling and bilingual support, boosting service quality. Achieved significant improvements in program engagement and safety compliance, leveraging strong work ethic and empathy.
Overview
9
9
years of professional experience
Work History
CHILD AND YOUTH PROGRAM ASSISTANT
CDC Minot Airforce Base
06.2024 - Current
- Ensured children received excellent care, assistance, and supervision in accordance with organizational guidelines.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
CHILD AND YOUTH PROGRAM ASSISTANT
CDC Minot AFB
12.2021 - 07.2022
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Maintained accurate records of attendance, incidents, and other pertinent information for regulatory compliance purposes.
- Implemented creative arts activities that encouraged self-expression while also developing fine motor skills.
- Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
- Enhanced parent satisfaction by ensuring consistent communication about their child's progress and achievements.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
Cashier/Barista
Minot Daily Bread
08.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Hostess/Waitress
Red Lobster
03.2016 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed and maintained strong relationships with loyal clientele.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
No Degree - English
Laredo Community College
Laredo, TXHigh School Diploma -
K12
Herdon, VA United States06.2017
Skills
- Curriculum Planning
- Writing and verbal communication
- Parental Involvement
- Issue Resolution
- Health and safety
- Patience and Empathy
- Developmental care
- Positive Reinforcement
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
- Food safety understanding
- Friendly and outgoing
- Order Taking
- Espresso machine operation
- Cash Register Operation
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- Inventory Management
- Up-selling
- Fluent in Spanish
Languages
Spanish
Professional Working
Timeline
CHILD AND YOUTH PROGRAM ASSISTANT
CDC Minot Airforce Base
06.2024 - Current
CHILD AND YOUTH PROGRAM ASSISTANT
CDC Minot AFB
12.2021 - 07.2022
Cashier/Barista
Minot Daily Bread
08.2021 - 12.2021
Hostess/Waitress
Red Lobster
03.2016 - 11.2019
No Degree - English
Laredo Community College
High School Diploma -
K12