Nicole Moras
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Employee
Panda Express
Jacksonville, FL
08.2021 - Current
- Greeted customers and provided friendly customer service.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Assisted with training new front of house employees on procedures and policies.
Advertiser
Fence Nerds
Jacksonville, FL
10.2023 - 12.2024
- Analyzed market trends and competitors' activities to develop effective advertising strategies.
- Monitored customer feedback on social media platforms and used it to inform future marketing plans.
- Wrote strong advertising copy for use in email blasts, social media posts and online ads.
- Researched market trends and customer needs.
Restaurant Waiter
El Rinconcito de Lima
Jacksonville, FL
05.2020 - 07.2021
- Stocked server areas with supplies before, during and after shifts.
- Suggested additional items to customers to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06-2023
Skills
- Strong Work Ethic
- Teamwork
- Customer Service
- POS System
Language
- Fluent in Spanish/English (verbal and writing)
Certification
- Member of Honor Society from 2022-2023
- Graduated with Seal of Biliteracy ( Fluent in Spanish)
Accomplishments
- Member of Honor Society from 2022-2023
- Graduated with Seal of Biliteracy
Timeline
Advertiser
Fence Nerds
10.2023 - 12.2024
Front of House Employee
Panda Express
08.2021 - Current
Restaurant Waiter
El Rinconcito de Lima
05.2020 - 07.2021
High School Diploma -
Englewood High School
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