Nicole Morris
Phoenix,AZ
Summary
Diligent and tenacious marketing professional seeking to leverage my engagement experience in a management role. Eager for new opportunities where my collaborative skillset can be utilized to enhance customer experiences, improve store performance, and support company growth. Adaptable and detail-oriented, with a proven track record of improving team performance, strengthening customer acquisition and retention contributing to measurable business results through targeted strategies and collaboration.
Overview
5
5
years of professional experience
Work History
Customer Development Representative | SAP
Televerde LLC
01.2025 - 12.2025
- Managed inbound marketing leads and omni-channel engagement for current and potential customers.
- Assisted in qualifying leads based on established criteria, enhancing lead quality for sales team follow-up.
- Conducted market research to identify trends and customer needs, contributing to strategic planning discussions.
- Collaborated with cross-functional teams to ensure seamless communication and alignment on customer strategies.
- Developed customer relationships to enhance client engagement and retention.
Lead Inside Marketing Representative | SAP
Televerde LLC
01.2022 - 01.2025
- Trained and mentored new staff and peers on best practices in marketing techniques, systems and tools.
- Managed social media accounts, crafting engaging content to drive audience interaction and adoption.
- Collaborated with sales teams to align marketing strategies with business goals.
- Mentored junior staff members and peers, providing guidance to improve their KPI's, working skillsets and overall contributions.
- Created and launched campaigns across digital and traditional channels to drive sales/marketing pipeline.
- Achieved increased customer engagement through the creation of targeted marketing campaigns and newsletters.
- Utilized CRM systems to manage customer data and track campaign performance.
Inside Marketing Representative | SAP
Televerde LLC
12.2020 - 12.2021
- Developed and maintained customer relationships through effective communication and support.
- Conducted market research to identify new sales opportunities and customer needs.
- Assisted in managing lead generation processes using CRM software for tracking prospects.
- Executed follow-up strategies to nurture leads and convert inquiries into sales opportunities.
- Implemented process improvements that enhanced efficiency of the inside sales workflow.
- Collaborated with cross-functional teams to optimize lead generation strategies and improve conversion rates.
- Developed and executed targeted marketing campaigns to drive brand awareness and customer engagement.
Education
Peer Support Specialist - Certification
Lifewell Behavioral Health & Wellness
Phoenix, AZ01-2021
Skills
- Resilient & Patient
- Problem-solver
- Detail & Goal Oriented
- Adaptable & Flexible
- Data Driven
- Multitasker
- Customer Focused
- Strategic planner
Timeline
Customer Development Representative | SAP
Televerde LLC
01.2025 - 12.2025
Lead Inside Marketing Representative | SAP
Televerde LLC
01.2022 - 01.2025
Inside Marketing Representative | SAP
Televerde LLC
12.2020 - 12.2021
Peer Support Specialist - Certification
Lifewell Behavioral Health & Wellness