Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
NICOLE MORROW

NICOLE MORROW

VERONA

Summary

Currently advancing skills at Madison College in the Legal Studies/Paralegal program. Demonstrates strong leadership, customer service, and training abilities, with a proven track record in client relationship management and market analysis. Dedicated to providing exceptional legal support and ensuring seamless transactions in a dynamic legal environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

ACCOUNT MANAGER

Ben Sims Financial Group Madison
01.2023 - Current
  • Resolve client issues promptly, ensuring high levels of customer satisfaction and loyalty
  • Enhance client relationships, leading to increased retention and repeat business
  • Utilize analytical skills to identify and address client needs effectively
  • Collaborate with team members to streamline processes, improving response times
  • Implement solutions that result in measurable improvements in client satisfaction

REALTOR

First Weber
06.2022 - Current
  • Cultivate client relationships to drive home sales, ensuring high client satisfaction and optimal property matches
  • Utilize market insights to align buyers with ideal properties, enhancing client satisfaction and sales outcomes
  • Maintain strategic client relationships to boost home sales, leveraging market data for optimal property matches
  • Foster strong partnerships with buyers and sellers, providing personalized guidance throughout the real estate journey to ensure smooth transactions
  • Analyze market trends and property values to offer data-driven advice, helping clients make informed decisions in a dynamic real estate landscape
  • Implement cutting-edge marketing strategies to showcase properties effectively, utilizing digital platforms to expand reach and attract potential buyers
  • Offer comprehensive support to home buyers, from initial property search to closing, ensuring a seamless and stress-free experience in their real estate journey

Bartender

Drafthouse
10.2021 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

ACCOUNT MANAGER

State Farm
12.2020 - 06.2022
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

BARTENDER- PART TIME MANAGER

Benvenutos
02.2018 - 04.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

ASSISTANT SALON DIRECTOR

Sun Tan City
03.2018 - 08.2019
  • Maintained a clean, safe, and inviting salon environment with strict adherence to sanitation guidelines and regulations.
  • Implemented performance evaluation system for continuous improvement in staff performance and increased client satisfaction rates.
  • Enhanced client satisfaction by providing exceptional customer service and addressing individual needs.
  • Boosted salon revenue through effective marketing strategies, engaging social media presence, and targeted promotions.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Education

High School -

Madison Memorial High School
Madison, WI
06.2012

Hilbert College
Hamburg, NY

LEGAL STUDIES/PARALEGAL -

Madison College
04.2025

ITT Tech
07.2011

Skills

  • Electronic Media
  • Client Relations
  • Problem Solving
  • Negotiation
  • Digital Marketing
  • Calendar management
  • Client communication
  • Document preparation
  • Administrative support
  • Contract review
  • Document filing

Additional Information

I was a teacher assistant in Criminal justice., I was also part of Spartan youth service., I was trainer at my boarding school., Volunteered with Madison Police Department, teaching middle school students at a camp about cyber Bullying., 08/01/11, Volunteered with the Race for Diabetes walk/run ran by JDRF., 09/01/11

Timeline

ACCOUNT MANAGER

Ben Sims Financial Group Madison
01.2023 - Current

REALTOR

First Weber
06.2022 - Current

Bartender

Drafthouse
10.2021 - Current

ACCOUNT MANAGER

State Farm
12.2020 - 06.2022

ASSISTANT SALON DIRECTOR

Sun Tan City
03.2018 - 08.2019

BARTENDER- PART TIME MANAGER

Benvenutos
02.2018 - 04.2020

Hilbert College

LEGAL STUDIES/PARALEGAL -

Madison College

ITT Tech

High School -

Madison Memorial High School