Nicole Motter
Sidney,OH
Summary
Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
28
28
years of professional experience
Work History
Record and Data Management Specialist
Wyoming Department Of Health
06.2016 - 09.2024
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Streamlined data workflows for increased efficiency and reduced processing time.
- Collaborated with cross-functional teams to establish data governance policies and procedures.
- Reduced data discrepancies by establishing clear guidelines for data input and standardization.
- Provided training to colleagues on best practices in data management and tools usage.
- Maintained strong relationships with vendors to ensure timely delivery of services and products related to data management systems.
- Conducted periodic reviews of data processes, identifying areas for improvement and recommending solutions accordingly.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Established patient files within multiple databases.
- Worked with providers to set up and manage client data within the program.
Billing Specialist
Wyoming Department Of Health
08.2007 - 06.2016
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Responded to customer concerns and questions on daily basis.
Home Improvement Manager
Sears
08.1996 - 08.2007
- Increased sales revenue with effective marketing strategies and upselling techniques.
- Enhanced team performance by providing ongoing training, coaching, and mentoring to staff members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business
Laramie County Community College
Cheyenne, WYCareer College - Buisness
Webster College
Ocala, FL03-1990
Skills
- Effective communication
- Critical thinking
- Data quality assurance
- Analytical thinking
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and collaboration
- Time management
Timeline
Record and Data Management Specialist
Wyoming Department Of Health
06.2016 - 09.2024
Billing Specialist
Wyoming Department Of Health
08.2007 - 06.2016
Home Improvement Manager
Sears
08.1996 - 08.2007
Business
Laramie County Community College
Career College - Buisness
Webster College
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